I purchased a jacket online and then a few hours later my order was cancelled due to the item being out of stock.
I think there is an opportunity here for better inventory management so that as items go out of stock the website is updated immediately so that the customers don’t have to go through the ups and downs of buying an out of stock item.
I also think that when you make a mistake you should also offer some concessions to the customer. Like “hey we messed up, here is 10% off on your next order” etc.
1 year ago
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