Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,055 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,055 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 12th January 2026

237

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I got what I ordered at a good initial price, but had to pay nearly 50% tax and import duties bringing it into the EU (Italy.) The website customs-checker suggested no further payment, and other UK websites from which I ordered in the last 6 months didn’t have the customs problem. It should be made clear if there is a risk of extra charges. I got a model slightly different than I wanted because of the discount, but in the end I have to say it wasn’t worth it.”

Helpful Report

Posted 3 years ago

“Have not received my belt as yet !”

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Posted 3 years ago

“Super quick postage but inadequately packaged, presentation tin damaged. Was placed inside large box with no bubble wrap or packing for support etc”

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Posted 3 years ago

“Was pleased with how quickly the shoes arrived but not as comfortable as I had hoped and they came with a very sticky substance on the outer portion of the soles. Not sure why this was but as you can see from the video the shoes stick together which is rather annoying especially for the amount these shoes cost.”

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Posted 3 years ago

“Never received my belt, but the blame is mostly DHL’s. I would consider UPS or FedEx if I were Stuarts.”

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Posted 3 years ago

“Communication following my order has been poor. I have not received any updates or any form of tracking information since placing my order over 1 week ago. I have not received a response to my follow up email either.”

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Posted 3 years ago

“I ordered some trainers for my husband and he loves them. The only grip I have is that I paid for these to arrive on a specific day and they tried to deliver the day before when no-one was home. They left the parcel at a local shop for me to collect. I could have had them sent there for no postage fee if i'd have wanted to collect them!”

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Posted 3 years ago

“Dear Stuarts, It could be nice if you are organize all the customs for your biz outside UK. All the best Marc”

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Posted 3 years ago

“Found some nice stuff. Good prices. Thought it was all sweet until checkout screen when the prices all went up inexplicably. Prices shown were ‘pre VAT’ apparently, after contacting them, which left a sour taste in the mouth. Weird website software. Not the normal way of pricing in my opinion. Come on IT department. It’s 2022. Figure it out.”

Helpful Report

Posted 3 years ago

“You’ll have to wait. As you don’t deliver to BFPO addresses, which are a centralised delivery location in the Uk. I am currently overseas with the military and will be able to write a review on this item once I’m back.”

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Posted 3 years ago

“I’m all your marketing, you write since 67’ with an apostrophe at the end. This looks like 67 feet, and is just daft. It is supposed to go at the beginning (since ‘67), to show the missing 19.”

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Posted 3 years ago

“Not overly impressed. My order was part refunded because one of the items I’d ordered was supposedly out of stock after I’d ordered it. The item I did receive took over a week to arrive. Good labels and prices however having to pay for return postage is off putting for future orders.”

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Posted 3 years ago

“Hi Well… Don’ t bye from DK”

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Posted 3 years ago

“I have ordered 3 times from Stuarts. Delivery is very quick and packaged well. However, getting a refund is a complicated process, far less sophisticated than most companies. My returned package was delivered back to Stuarts and signed for. Two days later, they were still saying that they hadnt had time to sort through the parcels.”

Helpful Report

Posted 3 years ago

“Was happy with the shoes, problem was that they were too small. The larger size was not in stock which meant I had to pay to return them which seemed a little unreasonable.”

Helpful Report

Posted 3 years ago

“Not impressed with the communication- said they’d posted an item to me when they hadn’t - posted a day later with different tracking details. I expect better when spending so much money. Probably won’t use them again.”

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Posted 3 years ago

“Ordered 2 separate items straight after one another, sent an email straight away to ask if they could do 1 lot of p&p and phoned them the next morning to ask the same only to be told bluntly I’m too late . Not the best customer service”

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Posted 3 years ago

“Del. time was very good. Prod. size did not fit due to incorrect advise from Stewart's employee. Exchange cost from USA was $40. Stewart's wanted another$23 to ship correct size back to USA when it was employee's mistake. They would not budge. I made exchange a return. Not at all happy!”

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Posted 3 years ago

“The sleeves were abnormally long and had to have the tailor shorten them by like 4 inches and I have normal length arms. The mid section is very snug and had to have that enlarged to feel a bit roomier. I am not a slim man and it would have been ok for someone without the "gut" that I am currently lugging around. The shoulder area is just right for an XL but that midsection was more like a medium. So not consistent but still will wear and enjoy when alterations have been made.”

Helpful Report

Posted 3 years ago

“Speedy delivery, item arrived as described. The P&P for next day delivery was a bit more than most similar items have cost me from elsewhere which meant the so-called saving I was making on the tracktop was gobbled up by delivery cost. The official Fred Perry site do free delivery and often the item arrives the next day, so I'm tempted to just purchase from there alone in the future.”

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Posted 3 years ago

Stuarts London is rated 4.8 based on 20,055 reviews