Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,142 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,142 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 27th April 2024

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gave 3 stars as delivery was next day. However I thought a delivery charge of £7.95 was very high. I wasn’t offered different delivery options. I won’t be ordering again from Stuart’s.”

Helpful Report

Posted 3 years ago

“I have ordered from Stuart’s for many years and have always had good service. However , for the first time I have had to return two items for a refund and the cost to send by a tracked service was nearly £14.00. I will stick to the same jeans I have ordered for my husband for years and not bother trying to buy something different if it means I have to cover the full cost of returns.”

Helpful Report

Posted 3 years ago

“Quick delivery. Good personal phone service. I’m a bit miffed that you only allow one free return. I had to exchange plimsolls as the website didn’t make clear I was ordering men’s and sizing is different. You’re sending me a smaller size but I’m aware if they don’t fit I’ll have to pay to send them back. Not great given I think there’s a lack of clarity on your website. Hence only 3 stars.”

Helpful Report

Posted 3 years ago

“Ordered some jeans over week ago and they are still with the Royal Mail...won’t be using Stuart’s again.”

Helpful Report

Posted 3 years ago

“Let down by the courier company they’ve used! Maybe they should look at other alternatives courier companies out there. This particular company required me to open my front door and take a photo. They couldn’t give me the item through the window next to the front door and take a photo. In today’s society, it’s not safe to open the front door and have a photo taken of my hallway.”

Helpful Report

Posted 3 years ago

“Ordered a hooded top. Payment went through but was somehow missed and a week went by with no news. I contacted Stuart’s and advised them of the situation. The item was then sent to me. I understand that mistakes happen and am definitely not suggesting anything devious, however after such a long delay, I would have though at the very least, they could have upgraded my delivery to ensure the item was received as quickly as possible. After over a week of waiting, to be informed the item would be sent regular delivery and I would have to wait even longer was very very disappointing. Item and packaging were excellent and as expected, and to be fair communication was also excellent, once I informed them of the issue.”

Helpful Report

Posted 3 years ago

“Didn't come on time but the order was as described.”

Helpful Report

Posted 3 years ago

“Dear sirs, thank you for your request for a review. Indeed, this is the second request. So may I begin by saying that I am more than happy with the items I purchased and the excellent and very impressive selection of high quality and unusual stock items. On a note where improvements could be made. If an item has an offer of a 20% discount with a discount code to use and then there is no obvious opportunity to use that code and actually receive that discount, especially when that item costs hundreds of pounds, then that is disappointing. Secondly, the next day delivery was not achieved, the delivery was close to 48 hours past your cut-off time. So again, not going to kill me as I was on holiday and at home, but still, not in accordance with your promise. On balance, I am happy with the goods but disappointed in the overall customer satisfaction scoring. Thank you.”

Helpful Report

Posted 3 years ago

“Great deal on men’s rains black jacket. After opening though, it has this weird fishy smell. Contacted Stuart’s who came back quickly to say it’s the waterproof coating and should wear off. Will reserve total judgement for now”

Helpful Report

Posted 3 years ago

“Fast delivery and good product, however disappointing you’ve got to pay for the postage to return an item.”

Helpful Report

Posted 3 years ago

“Delivery is slow and shipping cost is high. It used to be DHL, but now Royal Mail is very slow.”

Helpful Report

Posted 3 years ago

“I'd write a review but I'm still waiting for the delivery!”

Helpful Report

Posted 3 years ago

“Great novesta stock but size chart wrong”

Helpful Report

Posted 3 years ago

“I still have yet to receive the product since making the order on 24th April 2020. Please consider to use a faster and better shipping service with taxes paid at checkout instead of leaving it between the shipper and customer, resulting in unnecessary delays.”

Helpful Report

Posted 3 years ago

“Great looking hat. But, for the price, all orders should come with hat reducers strips”

Helpful Report

Posted 3 years ago

“Missing items from the package: official canvas bag for the shoes was missing. It was reported but no response after a week. Disappointing service.”

Helpful Report

Posted 4 years ago

“Good price however it has been nine days and my order still has not been delivered.”

Helpful Report

Posted 4 years ago

“The Ordering and Delivery to the USA was very quick. The one negative is they put a 10 1/2 UK size sticker on what should have been my US size 11, but the box was clearly marked 11 1/2 US, so They’re too big, and with this international virus crisis going on it’s too difficult to exchange them (plus, I don’t believe Stuart’s has a true US size ‘11’ in stock in this highly desirable discontinued boot ?).”

Helpful Report

Posted 4 years ago

“Nota giid returns procedure as unable to click on the links, not very clear. Products are good. Delivery good .”

Helpful Report

Posted 4 years ago

“Purchased an item via paypal, had to send an email direct to Stuart's who in turn told me that my payment had failed although had been taken out of my account and showed no refund. Several days later item was shown as dispatched, with no confirmation email from sender poor customer services but as least the item was sent.”

Helpful Report

Posted 4 years ago

Stuarts London is rated 4.8 based on 18,142 reviews