Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,343 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,343 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently ordered a pair of Mephisto for my son for Christmas and although I did get them for a good price when the shoes arrived the box is badly damaged. Now I know most people probably don’t care about the box the shoes come in but my son does like to keep all his shoes in the boxes to keep them in good condition but I’m not sure he’s going to be impressed with this box but I only have him to blame as he told me to get them from you .”

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Posted 4 years ago

“it is true that on your site it says that there will be customs fees, however, to calculate it is too complicated ... on arrival 50 euros customs tax! too bad I would no longer order from you for this reason .. Brexit rules…. sorry guys”

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Posted 4 years ago

“You should have a free return service”

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Posted 4 years ago

Although we know how convenient a free returns service would be - its just something an independent retailer can't afford in these times to offer. We sincerely apologise that we don't offer this service. When we find a courier that offers us a free pick up service we will be sure to pass that on to our customers. Until then we do offer free delivery - when you spend £75 or more, and Free International Delivery also. Min Spend applies.

Posted 4 years ago

“Bought a pair of c17 jeans, didn’t fit but no problems exchanging them . Arrived today and the badge has been sewn upside down but need to wear them to a party so have to keep them”

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Posted 4 years ago

Dear Nick - Please accept my sincere apologies, I have sent an email to you please check and reply back at your earliest convenience. A new pair will be sent out asap totally free of charge, and you're welcome to keep the pair with the badge incorrectly stitched as a 2nd pair to use. Kind Regards Ravi Grewal

Posted 4 years ago

“I have returned the item as it was too big! I am still awaiting the replacement. The returns process has been acceptable.”

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Posted 4 years ago

“Product and service were great, but please consider ditching royal mail, they are useless, never try and leave a package with a neighbour or in a safe place, always have to go to the sorting office at the weekend. I know it's a relatively small thing to but it's enough to make me shop elsewhere in future!”

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Posted 4 years ago

“Continúo sin saber nada acerca de mi pedido. Sólo sé que abandonó UK el 25/09/21, pero continúa "en tránsito". Eso me respondió Emma a mi correo electrónico, algo que yo ya sabía. Por tanto, ninguna novedad. Y sigo esperando. Mi primer pedido a Stuarts London, en pleno confinamiento, fue genial. Pero la experiencia de compra en esta ocasión no está siendo tan satisfactoria. Una lástima, la verdad.”

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Posted 4 years ago

“Good product, quick delivery but should really consider their returns policy. The hassle free returns process offered by competitors is more appealing to me and therefore will be unlikely to order from this company again.”

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Posted 4 years ago

“Timely shipping and refund on shoes that did not fit. Unfortunately the cost of returning items (return shipping and re-stocking fee - $75) make it unlikely I would risk purchasing footwear from Stuarts in the future.”

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Posted 4 years ago

“At the moment, after 10 days, I'didn't receive my Levis' 1947 model. It's little bit in late i think”

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Posted 4 years ago

“Exchanges process is awkward. You have to email them and then they send you a print-only label. Otherwise fine. Shoes arrived on time and as described.”

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Posted 4 years ago

“Bit expensive on shipping”

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Posted 4 years ago

“Incorrect size sent ,picking error But resolved quickly and efficiently Shame my full return postage was not refunded Beautiful jacket very happy Thanks Andy”

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Posted 4 years ago

“I followed the sizing guide but what I got doesn't fit. If I return it through y'all, it would cost me more money so I'm stuck. Everything else was ok, but I'm stuck with two small pairs of shorts.”

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Posted 5 years ago

“I ordered a spray ground duffel bag It’s very small than it looks in the pictures”

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Posted 5 years ago

“Still waiting for the jacket. It takes a long time … hope I get it soon”

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Posted 5 years ago

“I am disappointed that the item I purchased was shipped with free postage but after returning it for an exchange for a different size, I had to pay the return postage and I was not credited back for the initial free postage but charged for it. It cost me $39.95 to return the item and $23.88 for the initial "free" shipping. A total of $63.83 all because the item was the wrong size.”

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Posted 5 years ago

“I'll do the review when the trainers actually arrive :-)”

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Posted 5 years ago

“Great delivery,jacket was awesome, reason for 3star is it said 1 free return Unfortunately I had to return as it was to small, I asked for a larger size but was told they had stopped selling the brand so I had to pay £10.50 to return the jacket I thought it was unfair as it’s not my fault they couldn’t supply a replacement, although I ordered a bigger one of the same jacket from Madrid and only paid £4.95 post and free return for any reason if not suitable”

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Posted 5 years ago

“Process with purchase was easy , but initially had free postage but then get email saying you need to buy voucher and add postage . Bit rough when purchase is over $500 postage should be covered . Still hasn’t arrived”

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Posted 5 years ago

Stuarts London is rated 4.8 based on 20,343 reviews