Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,715 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good price however it has been nine days and my order still has not been delivered.”

Helpful Report

Posted 5 years ago

“The Ordering and Delivery to the USA was very quick. The one negative is they put a 10 1/2 UK size sticker on what should have been my US size 11, but the box was clearly marked 11 1/2 US, so They’re too big, and with this international virus crisis going on it’s too difficult to exchange them (plus, I don’t believe Stuart’s has a true US size ‘11’ in stock in this highly desirable discontinued boot ?).”

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Posted 5 years ago

“Nota giid returns procedure as unable to click on the links, not very clear. Products are good. Delivery good .”

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Posted 5 years ago

“Purchased an item via paypal, had to send an email direct to Stuart's who in turn told me that my payment had failed although had been taken out of my account and showed no refund. Several days later item was shown as dispatched, with no confirmation email from sender poor customer services but as least the item was sent.”

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Posted 5 years ago

“First thing first, I was charged a custom duty of Aed: 383 upon arrival by DHL which was never communicated and it’s a rip off. After I tried the shoe, the mid foot hurts, not a comfortable shoe and it’s not as good as I expected. Comfort I would rate it 1 out of 5. Long story short, pretty bad experience buying this shoe and believe me the shoe is not at all comfortable.”

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Posted 5 years ago

“I reside in Malaysia, in comparison when i order from OB who use DHL i receive in 4-5 days, via Royal Mail unable to track, 9 days & still not recieved.”

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Posted 5 years ago

“Like the shopping experience itself as Stuarts London with good UX, competitive pricing, etc. But I would recommend you to change the international shipping method (company/partner) from existing EMS to FEDEX or UPS I've purchased on 9th Feb, and I still didn't get my shoes until today which is 18th Feb... takes 9 days..really?? It did arrive somewhere in Korea but anyhow I didn't get it yet. Hopefully I would get em tomorrow. Few days ago, I bought one from Endclothing who uses FEDEX, and I managed to get my stuff in 4 business days Hope this makes sense.. Cheers”

Helpful Report

Posted 5 years ago

“Order arrived quickly and a good price, returned 2 of 3 items - when I checked my credit card they had incorrectly funded me for one item. Emailed Stuarts and never had a reply had to chase them up eventually got a reply and the refund was corrected several days later - not the best experience probably wouldn't return again sadly.”

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Posted 5 years ago

“Your return service is poor. Would rather use ASOS and Zalando because they make it easyier and cheaper.”

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Posted 5 years ago

“Hi for many years I have bought clothing from this store but on my last purchase I had to return them but there was no return label . For me to send the said items back it cost me £8. Very disappointed Peter”

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Posted 5 years ago

“Great product at great price shame the Adidas trim trabs were meant to arrive Saturday but never came till Monday but was more likely royal mails fault .”

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Posted 5 years ago

“Had to return item for an exchange and am waiting for confirmation or the new item to arrive.”

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Posted 5 years ago

“The white shoe laces and part of the runners looked grubby on the beige side however due to needing them urgent for a birthday gift don’t have time to return Was a bit disappointment with the overall appearance of the shoes”

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Posted 5 years ago

“Boots are great. However, packaging was very poor.”

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Posted 5 years ago

“only conformation I received after buying the item was from the Royal Mail after the item was despatched , having rang twice !.otherwise good .”

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Posted 5 years ago

“What a great place to do business with excellent service and delivery quick!! I will be doing business with them again thanks so much.”

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Posted 5 years ago

“Good selection of quality clothes at decent prices but they do have a habit of disregarding the specified delivery option when I place my order. Seems like they need a tweak to the ordering system to make any non-standard options more obvious to whoever is organising their dispatch.”

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Posted 5 years ago

“Great service and quick supply but other websites offered the same items without delivery charges I later found out”

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Posted 5 years ago

“High prices. Fast shipping (but you pay for it)”

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Posted 5 years ago

“I m happy with everything but the delivery company. I don’t like to chase the missing parcel. Don’t know where to start. They just don’t care.”

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Posted 6 years ago

Stuarts London is rated 4.8 based on 19,715 reviews