Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,710 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,710 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good range of products. I live in New Zealand and have bought a few items over the past few years. I recently bought a pair of shorts and jeans. Both were the wrong size to what I ordered but decided to keep the shorts as they fitted ok and returned the jeans. Stuarts repaid my return postage and gave me a small discount on the replacement pair of jeans as the price had dropped since I ordered them. The only other issue is that Stuarts no longer offers their 20% discounts like they used to, to overseas customers. It used to be a good saving especially with VAT taken off. Still, pretty happy though.”

Helpful Report

Posted 2 weeks ago

“Returns process was not straightforward, and it felt deliberate. Retaining the postage fee (originally waived as part of the order) does not encourage me to shop here in future”

Helpful Report

Posted 2 weeks ago

“This was my first purchase with Stuarts London. I had read reviews and was a little wary due to the negative nature of some around delivery. All I experienced was positive. The customer service was brilliant when I contacted them. I had to return an item for a different size, the process was easy and the one free return is understandable given this is a small business. It is important to remember you are buying from a real shop, with real people answering emails and packing orders. Despite there being amazing brands, a good website and excellent prices this is an independent retailer and by buying from them you’re keeping a small business going. I’ll certainly be using them again.”

Helpful Report

Posted 2 weeks ago

“The tracksuit tops i bought was a quality buy but delivery could be improved,quality sergio top.👍”

Helpful Report

Posted 4 weeks ago

“Return for exchange was super easy. And the new item came back out on the same day as the return was received. Nice work.”

Helpful Report

Posted 1 month ago

“Overall very good, but I asked for a Sunday delivery and didn't get it. The following Tuesday after I ordered I got an e-mail telling me that my order had been despatched and was waiting to get delivered the next day so I had to arranged it to get picked up from a parcel pick up shop, but it was not delivered then I had to wait till the following Monday. So the delivery was late and I wasn't at home and therefore I had to go to the pick up shop after finishing work on that Monday.”

Helpful Report

Posted 1 month ago

“Great range. Excellent service. A happy customer for more than ten years.”

Helpful Report

Posted 1 month ago

“Bought from Stuart's many times very good service always”

Helpful Report

Posted 2 months ago

“Quite disappointed with my purchase, but cannot fault Stuarts Of London for their service. The STA PRESS trousers need pressing after every wear, something not needed on my other STA press trousers. They fit well, a bit lighter colour than the photos, but they are OK apart from getting very creased each time I wear them.”

Helpful Report

Posted 3 months ago

“Delivered very quickly, merz top had its own special box to separate it from the inferior garments lol.My usual size didn’t fit so sent back 3 for free exchange, they exchanged 1 item and refunded others. I wished to exchange all items to different sizes , an email would have helped sort it out. I would have paid for post , they had correct size available still but not now. Still, a good shop with some smart clothes will be shopping here again”

Helpful Report

Posted 3 months ago

“I love that Stuart’s of London offers hard to find Brand hard to find in US like Baracuta, Fred Perry Reisiues and others . Only downfall is the high shipping charges that is added. I normally average spending more than 250 dollars to close to 600 dollars . I think it would be fair for anyone who spends over dollars 200 should receive free shipping . Lastly , easier international accessibility to exchange and refunds would be helpful certain items don’t fit correctly .”

Helpful Report

Posted 4 months ago

“Item excellent didn't arrive for a week unfortunately and paid for 48 hours tracking may be down to post office but waited a week anyway”

Helpful Report

Posted 4 months ago

“Please stop using the post office as I still have not rec'd my order even after giving clear instructions 3weeks ago 😞”

Helpful Report

Posted 5 months ago

“Ordered the new tacchini shirt last week, great feel, great fit , may have to invest in the cream 1 after my Holly's 😁”

Helpful Report

Posted 5 months ago

“Great service, very fast delivery would recommend”

Helpful Report

Posted 5 months ago

“Overall experience was fine. My order arrived in timely manner to the US. Only issue is that the boots should have come with individual cotton bags for each boot and those were not included.”

Helpful Report

Posted 6 months ago

“Great service as always from Stuart's London have used many times and will continue to do so”

Helpful Report

Posted 7 months ago

“Great service”

Helpful Report

Posted 8 months ago

“Shopped with you for a few years great products and service”

Helpful Report

Posted 8 months ago

“Have bought a good few bits and pieces over the years. Always a great range stocked, service immaculate. Order with confidence.”

Helpful Report

Posted 8 months ago

Stuarts London is rated 4.8 based on 19,710 reviews