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Stuarts London Reviews

4.8 Rating 18,132 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,132 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 27th April 2024

Stuarts London 5 star review on 27th April 2024

Stuarts London 5 star review on 4th April 2024

Stuarts London 5 star review on 30th March 2024

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shoes arrived as described and looked great. Five stars would be warranted were it not for the delivery time. Ordering from the EU is a bit of a problem though. The shoes took almost a month to clear customs and I had to, unfortunately, pay 50 EUR customs duty. The Black Friday deal turned out to be more expensive than the normal price. This is not Stuarts' fault, but that of the UK leaving the EU.”

Posted 1 year ago

“Stock, customer service, shop are all bang on. The only thing I would say, to give a constructive review, is that your website could possibly benefit from a bit of an update. A bit of a UI/UX review is never wasted. I know it’s a bit of a lazy cliche, but Squarespace sites look really slick.”

Posted 1 year ago

“I love this online store; however, I find it difficult at times to shop as a client living in the United States. For one, I have been a loyal customer for nearly 7 years. Any promotional codes are invalid for me, and I have to pay a surplus to exchange anything online. A one-time courtesy exchange for loyal customers abroad would be nice to implement in the future. The returns process was quite expensive and options for a carrier are limited. I would give Stuarts London a five, but my most recent experience was dismal.”

Posted 1 year ago

“I like dealing with Stuart’s mainly because of the ease of exchanging items i have bought as presents which haven’t fitted as well as I hoped.”

Posted 1 year ago

“Prompt delivery, and everything was received as expected.”

Posted 1 year ago

“Fast and excellent service, I would have preferred to know the shipping and customs clearance first, I will leave a good review, thanks Valerio”

Posted 1 year ago

“Ordered a Gabicci packed well good quality arrived in the post as specified”

Posted 1 year ago

“all confirmed”

Posted 1 year ago

“I was looking for a certain pair of shoes (Karhu Fusion 2.0) and Stuart’s London had them. Delivery was on time and the shoes were exactly what I was looking for.”

Posted 1 year ago

“Postal service lost my package but the folk at Stuarts were helpful with the refund. Great products , unlucky on the delivery.”

Posted 1 year ago

“Very fast delivery. Great range of clothes.”

Posted 1 year ago

“Your service is good and you operate decent discounts . However, l was disappointed in a recent purchase of a Lois trucker jacket . I remember Lois from yesteryear and liked them but this trucker jacket was nowhere near the quality of their items of say 20years ago . Indeed, the quality was poorer than the GAP item it was bought to replace and the adjuster straps are fake as they only have one button!! So , no more Lois products for me l am afraid. .”

Posted 1 year ago

“Bought online, arrived on time. Using Royal Mail is excellent as the delivery can be redirect ed to the local post office. However, Birkenstock London Shearling in black, is of such a poor dye quality. Feet and toenails stained in black, which does not wash off. Quite unacceptable when Birkenstock claims outstanding quality and tradition.”

Posted 1 year ago

“Supplies good products, at competitive prices, supported by prompt delivery/ service”

Posted 1 year ago

“Oh my G was delighted with this service my shoes where delivered just in time ,the right size I will definitely order from Stuarts again.”

Posted 1 year ago

“Always enjoy receiving a nice package from Stuarts every time I shop”

Posted 1 year ago

“I just like it”

Posted 1 year ago

“Great service and fast shipping. Would prefer if they sent the clothes with the original hangers as they used to.”

Posted 1 year ago

“Great place to shop good delivery”

Posted 1 year ago

“Excellent pricing. Very efficient ordering and delivery. Slight problem encountered with garment sizing and colour without which review would be ‘5 Star’.”

Posted 1 year ago

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Stuarts London is rated 4.8 based on 18,132 reviews