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Stuarts London Reviews

4.8 Rating 18,165 Reviews

98 %

of reviewers recommend Stuarts London

Company Reviews

Product Reviews

4.8

Based on 18,165 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 27th April 2024

Stuarts London 5 star review on 27th April 2024

Stuarts London 5 star review on 4th April 2024

Stuarts London 5 star review on 30th March 2024

Stuarts London 5 star review on 17th March 2024

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Stuarts London 5 star review on 17th March 2024

LANCE JIUWULIUWU

Stuarts London 5 star review on 17th March 2024

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211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item is lighter than l thought and longer than l thought despite the description being "short". You said you despatched on the Tues. RM said they were delivering Fri, even gave a time, got it on the Sat . I don't mind that it came on the Sat but they shouldn't have said it was coming on the Fri . They should refund the postage .”

Posted 1 year ago

“The only problem was the Royal Mail delivery as their 4 hour slot turned out to be 8 hours and meant that I had to stay in all day! Also I should have signed for the delivery but the postman never rang my doorbell and forged my signature!”

Posted 1 year ago

“Quick delivery, and a quality item would highly recommend”

Posted 1 year ago

“Great Service and Quick delivery 👍👍”

Posted 1 year ago

“Love the retro stuff at Stuart’s, I used to go there regularly but so easy to use online it saves the trip!. Free delivery on many items to so all round win win. 👍”

Posted 1 year ago

“Interesting product range and fast efficient on line service”

Posted 1 year ago

“Great service.... Great choice of classic clothing .... fast service with excellent communication......”

Posted 2 years ago

“Arrived quickly, but the garment did not come in the presentation box as described…”

Posted 2 years ago

“Fast delivery. Shame to have to pay for returns.”

Posted 2 years ago

“Ordering and delivery process is great, but returns through DPD drop off are a huge pain. Suggest they change their partnership with them to collection if the customer has to pay for returns.”

Posted 2 years ago

“Prompt shipping & delivery. However, the customer is on the hook for the shipping costs for returns & exchanges. The best way to improve services is to provide free shipping on returns & exchanges (especially for non-UK citizens) like most other online retailers. I might need a different size in another colour of an item that I like. It doesn't make business sense to have the customer pay to exchange or return an item. Considering that I'm in the US, I'm more inclined to not shop here again based on this expense and experience.”

Posted 2 years ago

“Very quick delivery, used this shop for years quality clothing”

Posted 2 years ago

“Ordered Fred Perry top, arrived quickly and neatly packaged, overall a very good service and would use them again.”

Posted 2 years ago

“Really good service will definately be using again in the future”

Posted 2 years ago

“Always an excellent choice of products. Good overseas shipment. That is better to improve web page response time. It seems bit slow.”

Posted 2 years ago

“Very clear website. Prices good. Happy with the items that I ordered and kept; very prompt acknowledgement of items that I returned. I will order from these guys again. Only suggestion would be maybe a little more guidance on the variation of fit of each brand and a website filter choice for 'slim fit'.”

Posted 2 years ago

“Great service first class”

Posted 2 years ago

“Great service, apart from the delivery. After a couple of days of no delivery I managed to get the parcel diverted to a pick up point. I will always use that option in the future”

Posted 2 years ago

“Happy with purchase.”

Posted 2 years ago

“Sympa, la livraison est rapide dommage il y a la douane maintenant ! encore merci”

Posted 2 years ago

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Stuarts London is rated 4.8 based on 18,165 reviews