Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,265 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,265 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Speedy delivery, item arrived as described. The P&P for next day delivery was a bit more than most similar items have cost me from elsewhere which meant the so-called saving I was making on the tracktop was gobbled up by delivery cost. The official Fred Perry site do free delivery and often the item arrives the next day, so I'm tempted to just purchase from there alone in the future.”

Helpful Report

Posted 3 years ago

“Brands and selections on offer are excellent! However a very outdated returns process. It’s not a high street chain with lots of stores, hence you can’t pop into a store to try on a couple of pairs of shoes for size. If you order online, and they don’t fit, its a bit of a manual process to return for a full refund and returns are out of your own pocket. Makes me think twice now to order shoes from here, as I don’t want to pay courier charges if the size is wrong or they just don’t look nice on foot.”

Helpful Report

Posted 3 years ago

“I loved your pretty fast delivery to Germany but it would have been much nicer if I could have paid the customs within the delivery fees just for the reasons to be able to estimate how expensive the product really is in the end.”

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Posted 3 years ago

“The Baracuta jacket is an old brand. It would have been nice to know the zipper is not American style. It is on the opposite side which is quite awkward. I don't think I would have purchased it knowing this detail in advance. If you had an American zipper style, you should give the buyer a choice. As a result, this purchase was disappointing.”

Helpful Report

Posted 4 years ago

“I love the sneakers that I got, but it would be nicer if the company like many other companies have the VAT sorted out, instead of me having to pay another payment on delivery so it would be more advantageous to me if they just upped their price and then I can have it with out the payment to some VAT thing that's there because of brexit, and then I would definitely buy more!!”

Helpful Report

Posted 4 years ago

“Shoes were cute but the shoe sizing chart was very off for UK vs. US and my shoes came 2 sizes too large. Frustrating because shipping is nearly $40.”

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Posted 4 years ago

“Service was good. Delivery fast and well packaged. However the return service via Dpd doesn’t work in Northern Ireland so instead of paying £5, the Royal Mail delivery was £15.”

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Posted 4 years ago

“Tell us how Stuart’s London made you happy? They didn’t. In fact they did nothing to address the points I made in an email or in the review they asked me to write. They are clearly not that bothered anymore. Shame, it used to be my go to shop.”

Helpful Report

Posted 4 years ago

“Normally 5 Stars. The description of a jacket was not as stated (not for the first time) and the reason was given that the description is taken from the manufacturer direct, but the jacket wasn't as far as I cold see available direct. Belstaff. It was a smart jacket so I kept it anyway. It was a supposed new arrival in stock at Stuarts. What annoys me is, not for the first time, the jacket was then offered on sale a week later when I could have saved £80. I know sales have to start at some point, but a week after a new product is added? Come on. Perhaps a little more care / knowledge about products and a bit more thought for loyal customers. As I said in my email query at the time, I'll think twice in future. You did ask. Ian.”

Helpful Report

Posted 4 years ago

“Quick delivery. Right shoe is heavely creased. No time to send it back whitin the reguierd return policy from the netherlands..”

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Posted 4 years ago

“Hi there! I bought Grenson Archie boots with delivery to Russia. I have no questions about delivery and it's timing (Russian post, new year's holidays), but I have a question about order picking. How can you not check the contents of the box before sending an order to another country? As a result, I have shoes of different color intensities. I won't bother with the return as it will take a long time, but I will have to paint one of the boots to bring it to the same shade. Regards, Evgenii”

Helpful Report

Posted 4 years ago

“Buying the product was easy. Took forever to receive it so it became pointless to buy. Other companies I bought from had my stuff delivered within 2 days.”

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Posted 4 years ago

“Review what parcel hasn’t arrived yet hahaha”

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Posted 4 years ago

“Ordered 2 sweatshirts …1 was marked up wrongly, so received an M instead of an XL. No major problem until I sent it back for a straightforward refund. I received a refund for the item I still had then they wanted to charge me for the postage as I had sent an item back which in their eyes meant I didn’t qualify for free postage even though it wasn’t my fault that I received the wrong item. Eventually received 3 refunds when it could have been done in 1 if they had just read the emails properly. Very disappointing”

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Posted 4 years ago

“It was good doing business with you.”

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Posted 4 years ago

“Good service. Received my shoes box was a bit of a mess. 1 of the shoes had obviously been on display some scratches on the front and the sole. The inner box hadn't been packed well either. For the money I expected a bit more.”

Helpful Report

Posted 4 years ago

“I have been buying clothes from Stuarts for over 40 yrs now and the selection is great. The only gripe I have is the returns policy. I think you should have a free drop-off or pick-up point with for example DPD or UPS.”

Helpful Report

Posted 4 years ago

“I recently ordered a pair of Mephisto for my son for Christmas and although I did get them for a good price when the shoes arrived the box is badly damaged. Now I know most people probably don’t care about the box the shoes come in but my son does like to keep all his shoes in the boxes to keep them in good condition but I’m not sure he’s going to be impressed with this box but I only have him to blame as he told me to get them from you .”

Helpful Report

Posted 4 years ago

“it is true that on your site it says that there will be customs fees, however, to calculate it is too complicated ... on arrival 50 euros customs tax! too bad I would no longer order from you for this reason .. Brexit rules…. sorry guys”

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Posted 4 years ago

“You should have a free return service”

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Posted 4 years ago

Although we know how convenient a free returns service would be - its just something an independent retailer can't afford in these times to offer. We sincerely apologise that we don't offer this service. When we find a courier that offers us a free pick up service we will be sure to pass that on to our customers. Until then we do offer free delivery - when you spend £75 or more, and Free International Delivery also. Min Spend applies.

Posted 4 years ago

Stuarts London is rated 4.8 based on 20,265 reviews