Ordered 2 sweatshirts …1 was marked up wrongly, so received an M instead of an XL. No major problem until I sent it back for a straightforward refund. I received a refund for the item I still had then they wanted to charge me for the postage as I had sent an item back which in their eyes meant I didn’t qualify for free postage even though it wasn’t my fault that I received the wrong item. Eventually received 3 refunds when it could have been done in 1 if they had just read the emails properly. Very disappointing
3 years ago
Stuarts London has a
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