Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 18,132 Reviews

98 %

of reviewers recommend Stuarts London

4.8

Based on 18,132 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

Write Your review

Tell us how Stuarts London made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Stuarts London 5 star review on 27th April 2024

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was charged nearly the same price in customs charges as the product no notification was given that customs was not included when shipping outside mainland England. Most shops now include or notify of customs charges.”

Helpful Report

Posted 2 years ago

“I spent £350 on some clothes but I still had to pay £9 to send one item back. I should have checked the Stuarts London returns process before obviously, but I am really unimpressed that returns are not covered at all.”

Helpful Report

Posted 2 years ago

“Received my redwing boots which I'm happy with and are a great fit. How ever one of the laces are worn at the top and don't look like they will last long. The boots are supposed to be new. Not happy with this.”

Helpful Report

Posted 2 years ago

“The item arrived much later than was apparent during ordering. This made the received item obsolete the moment it arrived.”

Helpful Report

Posted 2 years ago

“Hello, quality of your products is ok, but sending back a parcel to the UK is a 'pain in the ass' sorry for this expression .. no other deals because of this.”

Helpful Report

Posted 2 years ago

“3.95 delivery charge and no free returns so will cost nearly a tenner in postage! Won’t be using Stuarts again, i’ll find a competitor who offers a better customer experience!”

Helpful Report

Posted 2 years ago

“Bought the wrong size shoe and returns cost more than 50% of the cost of the shoe itself. I would suggest US buyers be aware of this when purchasing.”

Helpful Report

Posted 2 years ago

“I haven’t received my parcel but just got an announcement of it being brought to the local post office here in Germany. The notification says that I have to pay an additional 96 Euros (around 80 £) for fees and taxes as this is an import from a non EU country…thank you, Brexiteers. But jokes aside. I would recommend you to be more transparent about this during the buying process on your website. Even though there might be a hint on that topic to be found somewhere it wasn’t all that obvious to me personally.”

Helpful Report

Posted 2 years ago

“Leider habe ich den Artikel noch nicht erhalten. Laut der Sendungsverfolgung befindet sich der Artikel noch am Flughafen in Frankfurt”

Helpful Report

Posted 2 years ago

“Why do you not respond to any of my emails regarding shoes that I received in the "wrong size" ??? Need to return for correct size!”

Helpful Report

Posted 2 years ago

“Whilst the service was excellent, the C17 shirt I purchased was terrible. Felt very cheap, ridiculously long arms, and resembled an old rag after the first wash making ironing near impossible.”

Helpful Report

Posted 2 years ago

“Shoes came pretty quick but I wanted to do a return. Their return policy is hell! If there's even a 2% chance you might return the shoes, I would suggest shopping elsewhere. It cost $40 and you have to take it to DHL. Terrible system”

Helpful Report

Posted 2 years ago

“Very disappointed with sizing of to vintage Fila tops, sizes bore no relation to previous tops from Fila. Came up very small”

Helpful Report

Posted 2 years ago

“Not happy at all. They seem to have a detailed information about the delivery cost. However, when it arrived at the border I was informed by my country postal services I had to pay EUR31, almost the value of what I bought. I emailed them to get further information but I never received any feedbacks.”

Helpful Report

Posted 2 years ago

“Haven’t received consignment yet lol”

Helpful Report

Posted 2 years ago

“havent got any emails about my order already paid for it about last week it hasent even got sent out yet very slow and havent informed me about any delays or unavailability of my order”

Helpful Report

Posted 2 years ago

“I’m still waiting my order”

Helpful Report

Posted 2 years ago

“Birkenstock Arizona advertised on website as regular fit when received they were narrow fit so ended up having to pay to return.”

Helpful Report

Posted 2 years ago

“Amazing shirts and quality but cut very small. I'm normally a 2xl. I would have probably needed a 3xl or 4xl. I only say 4xl because they are that long in length either.”

Helpful Report

Posted 2 years ago

“Unfortunately the shoes should have been a size 10 but they were virtually an 11 and on top of that I had to pay £5.00 returns postage.I will now only purchase from companies who offer free p&p”

Helpful Report

Posted 2 years ago

Stuarts London is rated 4.8 based on 18,132 reviews