Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 20,259 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 20,259 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi I unable to write a review at this time as I have not yet received my order”

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Posted 3 years ago

“Not at all impressed you charge delivery fee for a purchase of over £50 and yet took over 6days to deliver.”

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Posted 3 years ago

“I cannot review the product (shoes) properly as they have not arrived yet. I ordered them on 18 October but they appear to be stuck somewhere. I have contacted the postal service and Stuarts themselves but they say to wait longer. I'm sure the shoes will be good when I get them but at the moment I am very frustrated.”

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Posted 3 years ago

“I think Stuarts London teamed with an irresponsible courier partner. Stuarts London itself was efficient enough to despatch purchased goods onorder #570765 (WEB570765) , but the DPD courier failed to deliver the goods between 20-21 September 2022 time slot, I have to rescheduling my timetable and stay home. When I contacted Stuarts office on 22 September the next day, they told me that my shoes will be delivered later that same day. Soon as I finished talking on the phone, I received an email message from Stuarts/Dandy of dpd.co.uk that I have asked them to change delivery date to Friday the day after. I called Stuarts office again and they insisted I have asked to cahnge the date of delivery which I have never done. When I ask them to cancel my order and stop the delivery, they told me I need to wait for the arrival of goods then send it back to them. I have to reschedule my timetable once more for another day until I received my shoes. I initially thought of returning the goods to Stuarts but consider all the hassles, I kept the shoes. I am totally not satisfied with Stuarts and I am not confident to shop with Stuarts again.”

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Posted 3 years ago

“Top I recieved was not the colour I ordered”

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Posted 3 years ago

“Placed a couple of online orders from here, first one, no issues at all. 2nd order placed Sunday 07/08/22, currently been waiting since the start of the week, no sign of the item still. Meant to be Tracked 48 service. Not tracked 96! At the very least I expect postage charges to be refunded. All I get is an excuse that Royal Mail are having issues. I've heard nothing about this and other orders from elsewhere are arriving as normal. I'm disappointed in the service this time. Probably won't buy from here again in fairness. I really dislike being fobbed off with excuses. I was told yesterday Friday 12th that a replacement would be sent out Tracked 24 service. You guessed it, due today and it's nowhere to be seen. Getting a bit mad now at this nonsense. I regret ever buying from these people. I've been given a £5 e-voucher to use on my account. What for? I'm never ever going to buy from here again so it's absolutely pointless crediting me that.”

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Posted 3 years ago

“I've made prior checking with the helpdesk on the sizing & was affirmed with US sizing before ordering (Gramicci). Unfortunately, I received a smaller size which I guessed had been mistaken with Asian size. I have no option to exchange as the item is no longer in stock.”

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Posted 3 years ago

“Nice products, but unfortunate return policy - would have cost me 60 bucks to exchange my product, which I needed because the shoes fit larger than average.”

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Posted 3 years ago

“Next time do a better job in transparency. Offering a discount is great, but the duties that have to be paid when you're shipping to the EU require more visibility and checkboxes.”

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Posted 3 years ago

“Very expensive in terms of delivery and return costs.”

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Posted 3 years ago

“£8 down paying postage and packing both ways for a jacket that didn't fit. That's the downside of mail order I suppose. All very amicable, but another mail order disaster for me. Will be sticking to physical shops from now on.”

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Posted 3 years ago

“Ich kann keine Auskunft gebe, da die Jacke nicht geliefert wurde. Ich habe nur eine Auskunft das sie für den Versand fertig gemacht wurde.(Brexit Folgen Lieferzeit?)”

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Posted 3 years ago

“Dissapointing purchase. Fred Perry taped t shirt had a hole in the back neck where the label was stitched in :( I would have returned it but I discarded the packaging it came in. Unfortunately I still have it, new with labels still attached. No good to anyone.”

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Posted 3 years ago

“I have not received the order yet. Could you tell me where is the package? Thanks a lot for your help. Best regards. Ignacio”

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Posted 3 years ago

“your item is taking so long to arrive. i placed my fred perry barrel bag order last may 8 until now it hasnt been delivered!”

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Posted 3 years ago

“I ordered a pair of sandals which had a 20% code discount. The full amount was taken and I emailed twice but received no reply. I loved the sandals but so disappointed in service as they never replied.”

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Posted 4 years ago

“Goods arrived quickly but were not what I was after, shape in photos was misleading. To return to store cost me £11 and then Stuarts took a further £4 off if the refund. Not good enough. First time I used them and last. I have never had any problems with stores like The End or Tessuti. Thanks but no thanks Stuart’s. Most expensive mistake I’ve made with online shopping.”

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Posted 4 years ago

“Send me the wrong item twice until I just gave up”

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Posted 4 years ago

“Recently purchased a shirt online from them and when it arrived it had marks on the collar. Someone had even put a arrow sticker on collar highlighting the marks but it was still sent to me. Returned and awaiting a refund. .”

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Posted 4 years ago

“I purchased a pair of boots and the same day I received them, they were on sale for $80 less. In short the (( I called overseas )) to get the difference and was told NO. I really feel that I got beat from one of my most favorite clothing spots. This would have been five stars however, with shipping it was just over a $100 difference.”

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Posted 4 years ago

Stuarts London is rated 4.8 based on 20,259 reviews