I was recommended to Stuarts from a friend of mine here in the states (USA) who has had good things to say. Sadly my first and possible last experience was not so good. Being in America I expected my package to arrival to be delayed with customs and the holiday season. My package arrival time was not the issue. The issue was my package arrived damaged. My box was wet to the point it had lost its structured. Somebody put a completely wet box of boots into a completely dry box and sent it to me. Of course I received my package and was confused on not only what was going on but how it happened. I reached out to Stuarts via phone since I am in another country to get the problem resolved. The informed me that the mistake was not their doing, but since they are who I spent my money with I felt it was their responsibility none the less. They then informed me they would reach out to timberland and attempt to get a replacement box which I knew was not going to happen but went along with the attempt to make it right. To no surprise to me stuarts informed me they were unable to get a replacement box from timberland. They then informed me that they could offer me 15% off on the boots or I could return them. Being that it had already taken over a week to get the boots I figured it would take just along to return them and get my refund. I informed Trevor my concerns and felt that 15% was too low and thought 25% would be fair. Before coming to this number I checked their website and seen they were selling boots for 30-40% off so I figured 25% wasn't asking for too much. Knowing they would have to pay for return shipping and that they would have to try to resell the boots that were shipped damp without a box because the box they was shipped wet to the point of no use would be simpler to give a customer a better discount. At 243.00 Dollars you just have better expectations or the merchandise and the company you are spending your money with. If Stuarts would have been in driving distance I would have returned this stuff the day I got it but since its in another country and I liked the boots I just said forget and kept them. I would be cautious doing business with them in the future especially if you are from out of the country.