I purchased a Real Hoxton leather coat. The delivery service was excellent.
I coat is size Medium and fits perfectly. However, there is a belt that comes with the coat and it was far too big. It was clearly a belt for a size XL at the least. I sent an email explaining that it appeared to be the wrong size of belt. The return email said that I should return the full garment. I telephoned and spoke to someone in customer service and she didn’t seem particularly interested and just said return the coat.
I took the belt to a tailor and had it altered at my own expense.
4 months ago
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