Stuarts London Reviews

Name: Stuarts London
Address: 35-37 Uxbridge Road, Shepherds Bush, London
Rating: 4.79

4.8 Rating 19,713 Reviews

97 %

of reviewers recommend Stuarts London

4.8

Based on 19,713 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0203 905 5552

Email:

customerservices@stuartslondon.com

Location:

35-37 Uxbridge Road, Shepherds Bush
London
W12 8LH

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Stuarts London 5 star review on 14th June 2025

236

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt scammed and I found what happened to me to be unserious and that the company did not take any action to resolve it, with an approximation and lack of clarity of the selling price. I purchased some shoes paid, by credit card, at the initial asking price of £75.83 + delivery £14.95 + VAT 0 = Grand Total £90.78, delivery Italy. Upon delivery, the courier asked me for additional sums of €28.95 on delivery, otherwise they would not have delivered the goods. After several email exchanges, at first you thought that they could be customs charges, then at a later time you wrote to me that from the checks they are VAT charges and additional transport charges. It has never been seen on any site to purchase a good at a certain price and then find yourself with the price increased by 25% of expenses not foreseen by the seller to be paid by the customer!!!! Despite the various exchanges you have not taken charge of resolving the problem and at the moment you have not refunded me the additional sums paid and you have not even apologized! You are not able to sell in countries other than your country. You have not been reliable, a great disappointment and anger, a real scam!!!”

Helpful Report

Posted 8 months ago

“Be careful, a scam and not very serious in the clarity of the selling price. I bought some shoes paid, with a credit card, at the initial asking price of £ 75.83 + delivery £ 14.95 + VAT 0, delivery Italy. Upon delivery, the courier asked me for other sums on delivery of € 28.95, otherwise they would not have delivered the goods. After several exchanges of emails, at first the company believes that they could be customs charges, then later they wrote to me that they had done some checks and that they are VAT charges and additional transport costs. It has never been seen on any site to buy a baby at a certain price and then find yourself with the price increased by 25% of costs not foreseen by the seller to be paid by the customer!!!! Despite the various exchanges, the company did not take charge of solving the problem! Be careful when buying, they are not reliable”

Helpful Report

Posted 8 months ago

“Disappointed with the service as a returning customer. Sizing of products really poor, with the website saying one thing and a tape measure showing the real thing. Having to spend money on return postage due to sizing inconsistencies leads to the loss of my custom. Be very careful before you purchase online as it may end up costing you time and money that can be better spent elsewhere.”

Helpful Report

Posted 9 months ago

“Bought a T-shirt which was a M but it is nothing close to a M but more like a XXL. The return policy is you have to pay for postage. Wrote to customer service asking about the size and have not received a reply after a week.”

Helpful Report

Posted 9 months ago

“**BUYERS BEWARE** THE VERY POOR STUARTS CUSTOMER SERVICE WERE NOT INTERESTED IN REPLACING /REFUNDING WHEN MY ORDER DIDN'T ARRIVE👎”

Helpful Report

Posted 9 months ago

“Attention au frais de douane + la TVA explicité très discrètement sur le site. Je suis à plus de deux semaines après ma commande et je n'ai toujours pas reçu ma commande.”

Helpful Report

Posted 9 months ago

“I can't review the item yet as I haven't received it. DPD delivered it to the incorrect address and now yourselves and DPD are passing the buck between each other despite photographic evidence being provided as requested. As a result you have a very angry customer who is £260 out of pocket and who has not received any resolution to this.”

Helpful Report

Posted 10 months ago

“Im sorry to say my first and last purchase from Stuarts. i ordered a Gabicci Lavelle top in large which was sent as small so reordered and once again small. had to argue that is wasn’t my error to get free shipping and eventually instead of the large was refunded. Real shame as you stock some fantastic clothes”

Helpful Report

Posted 10 months ago

“Embarrassingly bad ordering experience. I paid $35 for 2 day shipping but didn't receive my order for 9 days AND IT WASN'T EVEN WHAT I ORDERED. Returning it has been even more of a hassle. It's been over a week of back and forth emails just to return them and it still hasn't happened yet.”

Helpful Report

Posted 10 months ago

“Not a good experience with this Company. An item I ordered, I never received. I filled a claim with the USPS. They determined the package was indeed delivered to my address and to check with other tenants in my Building (8) apartments. No one has seen this package. I sent Stuart's the letter from USPS. They told me I need to file another claim to re open the investigation. What is the purpose for this? Only a sane person can determine that the package was stolen. This item cost me $260, which is a lot to lose for anyone. I would not ever deal with Stuarts again and recommend to anyone thinking of buying merchandise from this store.”

Helpful Report

Posted 10 months ago

“I'll give you a review when I receive my product”

Helpful Report

Posted 10 months ago

“Placed an order online. Received the wrong item; not what I ordered and had to pay $45 to send it back!”

Helpful Report

Posted 11 months ago

“I am very disappointed. I paid 47€ more than the bill. It is a shame. To avoid”

Helpful Report

Posted 11 months ago

“HO PAGATO 32 EURO AL RICEVIMENTO DELLE SCARPE. NO SONO ARRIVATE LE SCARPE, CHE AVEVO ORDINATO. SERVIZIO A DIR POCO PESSIMO! 180 EURO BUTTATI VIA! SONO INDIGNATA. MAI PIÙ MI RIVOLGERÒ A VOI Maristella”

Helpful Report

Posted 11 months ago

“Great prices, great website - placed order for three items and got an email next say saying trainers were nit in stock. other items received - one way too small and other way too big (not their fault but most good companies have a size guide for customers. Returned two items using royal mail next day & got an email asking if i wanted a refund or a credit note for one item, but no mention of 2nd item. emailed back & no response yet - chased again today. will avoid in future as not worth the hassle”

Helpful Report

Posted 11 months ago

“Horrible customer service!”

Helpful Report

Posted 1 year ago

“They don’t even know what products they’re selling on their website. They can’t be bothered to take their own product shots or to learn what they actually stock. Ordered one thing, got something else entirely. Wouldn’t bother with them.”

Helpful Report

Posted 1 year ago

“Highly unreliable retailer. Ships high end goods using standard parcel service instead of a proper parcel service for international. Package was rejected at customs due to their negligence. Check their fine print before doing business with this company. There are plenty of other options.”

Helpful Report

Posted 1 year ago

“Your service was swift, keep up the good work. Will buy again from you soon.”

Helpful Report

Posted 1 year ago

“I did not recieve my parcel. After three weeks i did contact The Shop and got a wrong shipping number with a wrong adress and wrong signature. No response by the Shop and no refund Till today… i will Write a update, if i get a response.”

Helpful Report

Posted 1 year ago

Stuarts London is rated 4.8 based on 19,713 reviews