The shoes received were great quality however they were advertised as EUR43 or UK9, which is my size (every pair I've bought in the last 30 years have been this size and all have fitted) but these were at least 2cm longer than a UK size 9. They were huge. They were simply not the size I ordered and as such I was entitled to a refund. Stuarts initially refused to issue a return label, pointing to some T&Cs which infringed my consumer rights (not a good look for a quality establishment). After a few conversations with them, they decided to issue one "as a gesture of good will (sic)". When they received the shoes back, then issued a partial refund to recoup the cost of the return label. So much for "good will (sic)." Just embarrassing. For stylish shoes, great if they happen to be sized accurately - but if you have any sort of problem and need to speak with customer services, don't expect a quality experience.