I ordered a pair of Red Wings for delivery on a Friday. Unfortunately, I wasn’t going to be in for the scheduled date for delivery the week after on the Tuesday and asked DPD to drop them off at a local pickup point. The shoes were not delivered to the pickup point and returned back to Stuarts dispatch. I contacted Stuarts about this incident twice. First time, I rang them on Wednesday, they were very accommodating and stated they have made a note regarding the returned shoes, as well as stated that once the shoes had been returned they would send them straight back out again to me. The second time, on a Friday, I emailed Stuart’s to chase up whether to shoes had arrived and whether they would ship them out again. They replied promptly that the shoes had just arrived at their dispatch and they were in the process of shipping them back out to me. “Happy Days!” I thought. However, an hour later I received a phone call from that one of their team had dispatched the shoes to another customer and since they had none left in stock they couldn’t send me another pair. Terrible service after many promises that Stuart’s would send me the shoes. No remorse or gestures of goodwill. Shop elsewhere: Kafka Mercantile, Bureau Belfast, Hipstore, Oi Polloi, Consortium, Urban Excess, Article London, Goodhood etc.