Ordered next day delivery, to be told on the day expected that it was delayed in transit (with no explanation except a sorry and no offer for a refund of next day delivery charge). Once received, the outer dpd package clearly looked as if it had either been opened and taped back up or shoddily packed. The box was battered and ripped as if it had been returned to the warehouse and not checked over before being sent out to another consumer. The shoes inside were in a mess they were literally just thrown in the box there was no packaging in the shoes they were as flat as a pancake (I was surprised to find spare laces). If I was in a store and received it like this I wouldn't necessarily complain as these things happen but by purchasing online I would expect a higher standard of service and considering this is a gift for somebody I'm appalled at the level of standards in which I received this package.