This was my first purchase with Stuarts London. I had read reviews and was a little wary due to the negative nature of some around delivery. All I experienced was positive. The customer service was brilliant when I contacted them. I had to return an item for a different size, the process was easy and the one free return is understandable given this is a small business. It is important to remember you are buying from a real shop, with real people answering emails and packing orders. Despite there being amazing brands, a good website and excellent prices this is an independent retailer and by buying from them you’re keeping a small business going. I’ll certainly be using them again.