The overall performance of those watches that I have bought from Stuhrling are very good and should be at least (GOOD STAR showed above), the POOR STAR is for the Customer Services of Stuhrling. The Customer Service is also a vital item to make the brand more outstanding from the competitors. I have a bad experience and still not yet resolved. I bought two watches as a birthday gift to my close friend on 25/07/2018 with all details filled (can be checked from the confirmation email), but the shipment was returned to the exporter for the incomplete address (as I checked from the local postal distribution centre), the item was arranged to ship to me through DHL and now the tracking is already returned to Europe. I wrote total 3 emails to Stuhrling from your web page but only replied me once simply that the shipment is on the way to me. It is frustrated that the response is so slow and not further track weather the fault is made by Stuhrling or anyone else. I am still waiting and the birthday gift cannot be given on time or I have to take other gift instead. I would suspect the fault is made by DHL for the information from Stuhrling are full and correct. I don't know what to do now, a refund is MUST and have to buy the items again.... really frustrated and disappointed. By the way, my order number is #692157.