Dear Marc Ricci, Thank you for reaching out to me for giving feedback against my order dated 16-Nov-2018. It's been a month and a day and I haven't received the parcel as committed. I know it's not your total fault, but a part of it belongs to your responsibility that you selected the very bad service provider of DHL-eCommerce. Their Vietnamese partner - VNpost is totally awful. The shipment has arrived around Dec 07, but they can not clear the parcel and tried to challenge me now. One of my colleague who I recommended to purchase in your website and he could receive it now and even faster than my order. He also complained alot of the DHL-eCommerce services. Within a day or two, if I don't receive the watch, I shall request my full refund with the interest rates if applicable for this late of delivery from you. Thank you for your kind understanding this and looking forward to hearing from you. Best regards, Binh Le/84777220881