When I bought first watch I was impressed with the look and style. I new I would continue to purchase watches from Stuhrling. Well when I bought my second watch it stopped working after a few weeks. I understand that these things happen, however, the process of getting product repaired is awful and the customer service behind it is just as bad. I had to mail the watch back at my expense even though the product was faulty. I sent it two week ago and still do not know where it is or the status, there is no follow up with the customer. I have to wait extensive amount of time to be able to enjoy my investment. Customer service is everything in a company and this one failed. I may never buy another watch from here again.