Trying to pay my bill which I used to be able to do on-line, now because I am being changed to a different system, I can't. Tried to call many times but have over an hour wait, I work their times so I can't. Tried to use automated system on my mobile which they have sent me a reminder for but says it doesn't recognise my number !!!! This is such bad service and I am going to send a good old fashioned cheque with proof of postage and will need to be signed for, this is so bad and I hope somebody reads reviews as the company needs a bit of a shake up and then all of our bills are going up, really Severn Trent, you are taking the ****