“Terrible company. Accessing ones account to get copies of bills difficult. Every time I wish to enter my water readings I end up having to phone them. Then end up with at least a 15 minute plus wait for an adviser. Our water bill has shot up this year with minimal warning. I had credit on my account a month ago but this month it has virtually vanished with no explanation. If and when I can find a more user friendly company I will move.”
“One of the worst nightmare companies I have ever dealt with. The promised to repair a "massive and urgent" water leak - then changed their minds without informing me! They wasted thousands of litres of water uneccessarily - against their statutory duty. Their "Customer Care" is a joke - after being passed round and told utter nonsense, I am told they cannot give me details of how my complaints will be solved due to the Data Protection Act. 4 weeks on and no resolution.”
“We have had our water connection changed as we had lead pipes. During the excavation work the storm drain was damaged. The whole job was supposed to take 3 days and we are now more than 2 weeks in and no end in sight. The storm drain has still not been fixed. We are now stuck with 3 way traffic lights and a big unsightly hole. Not impressed.”
“Jamie Russell ref 14086409 called me to say he would be arriving in 25 minutes which l appreciate him doing was very polite and extremely helpful. He took time to explain the issue and checked everything he could could be still a small problem but hopefully it will be sorted thank you”
“Had a sinkhole in my garden now for nearly 8 months.
Every time it rains hard my garden and street floods.
Eventually we had a team come out to fix only to not complete the job as they needed a bigger excavator.
That was 3 weeks ago, heard nothing from there office to re-schedule work. Eventually got a start date for them not to show up!
I’m self employed and very busy!
I got a second start date same detail no one showed up!
Another work day lost.
My garden is half dug up, my back fence cut out and temporarily bodged compromising my security , I’ve taken down a large greenhouse to make room for the team , emptied and moved a garden shed and lost work hours due to no shows not to mention the stress of the flood every time it rains hard .
I just don’t know what we’ve done wrong to deserve this treatment.
I’ve taken videos to show STW how close the floodwaters come to flooding mine and my neighbours houses.
The sinkhole appeared in December!
8 months ago!!!”
“I’m appalled by how Severn Trent Water has treated me. Without any formal credit agreement in place, they placed a black mark on my credit profile over a single late payment — from a bill I never even received. I paid the outstanding amount immediately upon discovering it, yet they have refused to remove the stain from my credit file, even though they have the power to do so.
What’s worse is this isn’t just a technicality — it’s now actively costing me money. The mark on my credit has already led to higher mortgage rates on a recent application. That’s real, lasting financial damage, caused by a company that showed zero willingness to consider the circumstances or show basic fairness.
There was no final warning, no proactive contact, just a swift move to tarnish my record and then hide behind internal policy. It’s a faceless, bureaucratic approach that punishes customers even when they act in good faith and settle their accounts as soon as they’re aware of an issue.
Severn Trent’s refusal to help is not just poor service — it’s negligent and unjust. If this is how they treat people who pay their debts promptly, I dread to think how they treat vulnerable or struggling customers.
Until they do the right thing and correct this, I will be warning others as loudly as possible. This has been an expensive and deeply unfair lesson”
“Mat R from seven trent came out today and gave valuable assistance in the final part of our leak broblem skilled hands and mould grips saved the day thank you Mat”
“Me and a neighbour had our water tested ,due to a severe bitter taste ,and a moudy taste ,also a white scum on top of the water, we both received letters saying the water is fine and within standards ,it is also so hard you can't get a lather when showering or washing clothes,our tropical fish are dying without obvious reason surely a water filter would sort out this problem, they should taste the water themselves”
“Phoned and spoke to a lady called Leeanne who was so helpful, as we had just moved and had blocked drains , within 4 hours,
Stephen Williams arrived, who was amazing to me and my neighbour, explained and shown us the camera the problem and was all sorted , not had a problem since, brilliant”
“I have just tried to inform SevernTrent that we are moving into a new house. Managed to sort out our bill at the current address but once that was done had to go to a different department to sort out new address. Once there they couldn't help so sent to yet another department .We waited 33 minutes for someone to pick up but found out the office had closed 25 minutes when hung up and tried to call back. I see here on this site that nearly all the reviews are 1 star and I am not surprised if my experience is anything to go by.”
“Your increase of over 30% is impossible to understand and your bills are very difficult to understand. I tried to call you and sort out the problems but no help. Are we able to change companies?”
“Im disabled and have my bill paid from my benefits, called to put this back in place and all i got was long wait times and a rude man who didnt want to do anything. Put me on hold and ended the call. Would give 0 stars if possible.”
