“Im disabled and have my bill paid from my benefits, called to put this back in place and all i got was long wait times and a rude man who didnt want to do anything. Put me on hold and ended the call. Would give 0 stars if possible.”
“Abominable customer service.
Couldn't get through to them over the phone as all lines were busy, didn't get a response to my email, and whatsapp customer service is the worst I've seen in a long time. Some dude just copy pastes messages, and doesn't respond to what Im saying at all.
Nothing but a headache.
šāļø Absolutely atrocious.”
“I bought my property on Aug 6th
3 months later they wanted Ā£98! I'm alone and I hadn't lived there for the first month.
There excuse was that I was on the rateable value and no water meter was installed.
I showed them a photo of the meter when I moved in, which had been installed a few weeks before.
We went round in circles for several weeks before I gave in and paid.
For the next 11 weeks, my bill came to Ā£45. Where I would expect it to be.
They are pushing me to move to the monthly payment plan. For this, they STILL want Ā£32 per month!!
What a shower! no pun intended.”
“Trying to pay my bill which I used to be able to do on-line, now because I am being changed to a different system, I can't. Tried to call many times but have over an hour wait, I work their times so I can't. Tried to use automated system on my mobile which they have sent me a reminder for but says it doesn't recognise my number !!!! This is such bad service and I am going to send a good old fashioned cheque with proof of postage and will need to be signed for, this is so bad and I hope somebody reads reviews as the company needs a bit of a shake up and then all of our bills are going up, really Severn Trent, you are taking the ****”
“If I could give a 0 stars I would. Takes over an hour for someone to answer the phone and when they do they are rude and arrogant. Shambles of a company”
“8 times I have called and tried to speak to someone regarding mine and my mothers bill. On hold for over and hour each time! I am a professional working and have to rush home to call, why are customer services only open until 17.00pm now, and no weekends? What are working people supposed to do! I have even been on hold and then cut off!!
I am trying to pay 2 bills and need to speak to someone regarding contradicting bills but to no avail! I am honestly so fed up with this and my time being wasted. I am not going to call again. I will wait for Seven Trent to contact me! Highly DISSATISFIED and DISAPPOINTED with this company!”
“Impossible to contact. Phone lines jammed with waits of over an hour and their website does not allow me to make alterations to my payments or switch to metred billing so am stuck on the wrong tariff and the wrong payment plan. Their complaints procedure starts with 'Talk to us'. I wish I could. Customer service just doesn't get any worse than this.”
“Need to discuss my bill with an advisor.
On hold for an hour and a half and then the call ended.
Very frustrating and disappointing customer service!!”
“Disgusting price hikes,I was paying Ā£25 a month and my new bill was Ā£72 a month.
You people make me sick.
Ripping off low paid workers and giving millions of hard working family's restless nights and countless problems.
Your prices are pure profit making and nothing but sheer greed.
Should not be allowed.”
“...this company keep sending me bills fro m months ago saying iam owe them money when ihave paid regular large installment and kept up to date .Upon questioning this last year they agreed ihad paid ,and then still sent a bil threatening court action ; the same has happened this year when i have paid in full well before april ,this is misrepresentation and also fraud on their behaf ,so have you had similar experiences let me know”
“Impossible company to deal with. They do not answer the phone, suggesting WhatsApp as a convenient option. Initially there's no response, then you're expected to reply immediately otherwise you're disconnected.
They eventually told me that I needed a 5 hour appointment slot to replace a meter that I did not want. This then leaked and ruined a sink vanity unit and WC surround.
The only consolation was that I was told that I could have it removed if I waited 6 months. After 6 months I was told I could NOT have it removed but could have it moved (at a substantial cost) to a more convenient location. After another 6-week wait for 5 hour appointment slot, a very pleasant man arrived, saying that he knew from plans that it could NOT be re- sited. He checked again, and reconfirmed. 5 minutes later and done.
I can see why water bills are so expensive now.”
“Iām providing feedback to Severn Trent under the following submitted information but I did not use the Trust Pilot route as Trust Pilotās systems wanted to harvest too much personal data from me when I went to the Severn Trent section (so not conducive to encouraging Reviewers) , but I do want to credit the two Severn Trent employees with my comments. So.. as follows
Reference 13862181
Stephen Williams
Andrew Starch
On 27/11/24 Steve and Andy attended to check out and ādeal withā a sewage leakage issue in our street.
They were professional and effective in what they did, and demonstrated a professional, civil, efficient, and friendly manner when interacting with myself and neighbours.
It was refreshing to experience a positively effective service when there otherwise seems to be so much negativity about these days.
Many thanks to you guys”
“Shocking. Damaged my brand new 22k car I had for a few days due to not
Securing a fence properly when doing the drains. Admitted responsibly have had 1 phone call in around 2 months.
Am constantly having to phone and chase have now been asked 2 weeks ago to send photos and videos which I have and they havenāt even read the WhatsApp. Really not good. Am now having to contact a solicitor.”
