“I’m providing feedback to Severn Trent under the following submitted information but I did not use the Trust Pilot route as Trust Pilot’s systems wanted to harvest too much personal data from me when I went to the Severn Trent section (so not conducive to encouraging Reviewers) , but I do want to credit the two Severn Trent employees with my comments. So.. as follows
Reference 13862181
Stephen Williams
Andrew Starch
On 27/11/24 Steve and Andy attended to check out and ‘deal with’ a sewage leakage issue in our street.
They were professional and effective in what they did, and demonstrated a professional, civil, efficient, and friendly manner when interacting with myself and neighbours.
It was refreshing to experience a positively effective service when there otherwise seems to be so much negativity about these days.
Many thanks to you guys”
“Shocking. Damaged my brand new 22k car I had for a few days due to not
Securing a fence properly when doing the drains. Admitted responsibly have had 1 phone call in around 2 months.
Am constantly having to phone and chase have now been asked 2 weeks ago to send photos and videos which I have and they haven’t even read the WhatsApp. Really not good. Am now having to contact a solicitor.”
“Luke and Lewis make a great team. They were polite, understanding and extremely efficient in dealing with a very stressful situation. They sorted the problem out without any fuss and even washed their cups.”
“Worst company, incompetent employees. Wanted payment in advance for the whole year, did not allow direct debit to be set. Sent emails with threats, called... ruined my credit score, according to them I have 2 months. I didn't pay (in advance?). When contacted, he rushed to apologize, arranged a direct debit, but the credit score remained fu... up”
“To whom it may concern,
On18th Jun 2024, 9.31am, I have called this company called Severn Trent to come and clear the sewage, drainage, since that time and date all I get is appologies and delays.
Friday the 21st Jine I was called to let me know in 10 minutes they will arrive at the property, no one actually came, how sad.
Remember, from the 18th until the 21st no one called at all, I wasn't expecting to be cheered by them but at least call and inform why you cant come.
They opened a job to look busy, they server to look like they do something, but, as it looks, they are useless.
Severn Trent charges me over £40/months and all we get is.....no services for what we pay.
The most unprofessional, unethical, and disappointing company.
Absolutely waste of time and money, if you have a chance to go with other providers, please do that, avoid this company at all costs.
So you believe this is a legit complaint, this is the job reference number: 2006602523.
I have thebooerariors names too but that will go into the former complaint so they can see my records
PS: nothing against the operators, they only.dp their job within a low self respect company.”
“The worst company ever, I am a single occupier, and they have been charging me from day 1 on multi occupier tariff
they did not accept to backdate the bill
they ignored my request to come to visit the property to assess a water meter installation
they opened my account without my consent and they did not provide me with any information about the account. I am escalating my case until I get all my rights”
“Just got this year's water bill from Severn Trent. It's gone up almost £100 !!!
Why? Just why??
What has ST done to justify a 15% increase ??
My water is the same, no one has upgraded anything nearby where I live or even in my street, water leaks, polluted rivers, homes of many people in Leicester have been flooded recently because the drains and sewers are badly maintained and/or blocked and the list goes on!!
So many reasons for ST to NOT force a big price hike on their already financially stretched customers ... and yet..... they have !! Again !!
But this year I will have to now pay £650 !!
It was £560 last year.
I have a shared supply with my neighbour too !! And ST charge my neighbour the same !!!!! It comes in the same flippin pipe ST !!! The same pipe !!! But now that water coming through that same pipe is almost £200 more expensive this year for absolutely no clarified or justified reason ???!!!!!
I called them today to ask why they have forced this unjustified rise onto us all ...... 4.6 million ST customers.
No solid answers at all, just excuses and placatory sound bites .
I then pointed out that what ST have just foisted onto us, their 'loyal' customers works out at just under half a billion pounds !!! (£460,000).
Last year's profit for ST was .... wait for it... half a billion pounds !! (£508,000).
Surprise surprise!
A manager is calling me back within 24 to 48 hours , apparently to explain why there has been a huge price hike ... again.
I'm interested to hear his excuses.
I'll let you know .....”
“Just a quick review for your service reported a blockage on Saturday morning 26th August your wonderful staff arrived the next evening and within minutes had cleared the problem the usual (wipes) we don’t use them but coming from a neighbour with young children . Trouble is these wipes are supposed to be flushable maybe the manufacturers should get on board with the problem.Many thanks it’s five gold stars from me👍”
“I’ve tried all day to pay an outstanding bill it’s hard work.I was told they would ring me back.I sat for a couple of hours with my phone in my hand it rang once then the caller hung up and close the conversation on what’app.If was a alternative supplier I would change .
.”
“At 8am we reported no water to house. We had an efficient courteous answer. Within half hour we had a text report saying problem should be resolved by 12pm. It was sorted before then. We had delivery to door of 12 litres bottled water
Now that’s what I call impressive service!”
“Reported very large leak in road which wasn’t easy to do Very dangerous because of ice. Seven hours later still leaking, no warning signs for road users They ask you to report leaks but nothing gets done”
“I'd like to highly praise seven trent waters and all the hard working lads.
The leak on our street was dealt with really quickly after being reported by email.
After the work had been completed a man came around to clean any mess off the street. Thank you to all.”
“Had a problem after new water meter installed. Contacted Customer Services and had first class support/help from a lady called Terry on two occasions. The engineer called the same day in the early evening and he too was brilliant.”
“I could hardly believe I was talking to an employee, she seemed like some angel from on high dispatched to straighten out all the lost, confused, and frustrated, with tender soothing words. I'm almost tempted to fall into debt again that I might hear once more such things yet I know I mustn't.”
“According to Severn Trent they are one of the cheapest water providers in the country. I think they are extremely disillusioned by this statement.
I recently queried their cubic meter cost as it is about 50% more expensive than my previous London supplier. Severn Trent say the charges are correct. How can they get away with this? Daylight robbery!
I have given 1 star as their Customer Services representatives are good.”
“We are a disabled pensioner couple, and tried to apply for a discount on the water rates. We live in Disabled accommodation, but no one seems to bother. I applied to Severn Trent Trust fund, just had a reply after 7 weeks saying the online form I filled in was for Money advisors and the like only, and that I had to go to CAB, for another form to be filled in. Why are we throwing money at money advisors if the tenant can't apply themselves with EXACTLY the same information?.”
“I Renewed water main in property due to a leak. I received Great customer service from Severn Trent. A Free lead to plastic water connection. They Kept me up to date on how the applications was going and the work was due to start and finish. They have done a great job. Slight accident with the gas main but they had it fix by time I got home from work. Very good service. Nice job.”
