“We have had our water connection changed as we had lead pipes. During the excavation work the storm drain was damaged. The whole job was supposed to take 3 days and we are now more than 2 weeks in and no end in sight. The storm drain has still not been fixed. We are now stuck with 3 way traffic lights and a big unsightly hole. Not impressed.”
“Jamie Russell ref 14086409 called me to say he would be arriving in 25 minutes which l appreciate him doing was very polite and extremely helpful. He took time to explain the issue and checked everything he could could be still a small problem but hopefully it will be sorted thank you”
“Had a sinkhole in my garden now for nearly 8 months.
Every time it rains hard my garden and street floods.
Eventually we had a team come out to fix only to not complete the job as they needed a bigger excavator.
That was 3 weeks ago, heard nothing from there office to re-schedule work. Eventually got a start date for them not to show up!
I’m self employed and very busy!
I got a second start date same detail no one showed up!
Another work day lost.
My garden is half dug up, my back fence cut out and temporarily bodged compromising my security , I’ve taken down a large greenhouse to make room for the team , emptied and moved a garden shed and lost work hours due to no shows not to mention the stress of the flood every time it rains hard .
I just don’t know what we’ve done wrong to deserve this treatment.
I’ve taken videos to show STW how close the floodwaters come to flooding mine and my neighbours houses.
The sinkhole appeared in December!
8 months ago!!!”
“I’m appalled by how Severn Trent Water has treated me. Without any formal credit agreement in place, they placed a black mark on my credit profile over a single late payment — from a bill I never even received. I paid the outstanding amount immediately upon discovering it, yet they have refused to remove the stain from my credit file, even though they have the power to do so.
What’s worse is this isn’t just a technicality — it’s now actively costing me money. The mark on my credit has already led to higher mortgage rates on a recent application. That’s real, lasting financial damage, caused by a company that showed zero willingness to consider the circumstances or show basic fairness.
There was no final warning, no proactive contact, just a swift move to tarnish my record and then hide behind internal policy. It’s a faceless, bureaucratic approach that punishes customers even when they act in good faith and settle their accounts as soon as they’re aware of an issue.
Severn Trent’s refusal to help is not just poor service — it’s negligent and unjust. If this is how they treat people who pay their debts promptly, I dread to think how they treat vulnerable or struggling customers.
Until they do the right thing and correct this, I will be warning others as loudly as possible. This has been an expensive and deeply unfair lesson”
“Mat R from seven trent came out today and gave valuable assistance in the final part of our leak broblem skilled hands and mould grips saved the day thank you Mat”
“Me and a neighbour had our water tested ,due to a severe bitter taste ,and a moudy taste ,also a white scum on top of the water, we both received letters saying the water is fine and within standards ,it is also so hard you can't get a lather when showering or washing clothes,our tropical fish are dying without obvious reason surely a water filter would sort out this problem, they should taste the water themselves”
“Phoned and spoke to a lady called Leeanne who was so helpful, as we had just moved and had blocked drains , within 4 hours,
Stephen Williams arrived, who was amazing to me and my neighbour, explained and shown us the camera the problem and was all sorted , not had a problem since, brilliant”
“I have just tried to inform SevernTrent that we are moving into a new house. Managed to sort out our bill at the current address but once that was done had to go to a different department to sort out new address. Once there they couldn't help so sent to yet another department .We waited 33 minutes for someone to pick up but found out the office had closed 25 minutes when hung up and tried to call back. I see here on this site that nearly all the reviews are 1 star and I am not surprised if my experience is anything to go by.”
“Your increase of over 30% is impossible to understand and your bills are very difficult to understand. I tried to call you and sort out the problems but no help. Are we able to change companies?”
“Im disabled and have my bill paid from my benefits, called to put this back in place and all i got was long wait times and a rude man who didnt want to do anything. Put me on hold and ended the call. Would give 0 stars if possible.”
“Abominable customer service.
Couldn't get through to them over the phone as all lines were busy, didn't get a response to my email, and whatsapp customer service is the worst I've seen in a long time. Some dude just copy pastes messages, and doesn't respond to what Im saying at all.
Nothing but a headache.
😕↔️ Absolutely atrocious.”
“I bought my property on Aug 6th
3 months later they wanted £98! I'm alone and I hadn't lived there for the first month.
There excuse was that I was on the rateable value and no water meter was installed.
I showed them a photo of the meter when I moved in, which had been installed a few weeks before.
We went round in circles for several weeks before I gave in and paid.
For the next 11 weeks, my bill came to £45. Where I would expect it to be.
They are pushing me to move to the monthly payment plan. For this, they STILL want £32 per month!!
What a shower! no pun intended.”
“Trying to pay my bill which I used to be able to do on-line, now because I am being changed to a different system, I can't. Tried to call many times but have over an hour wait, I work their times so I can't. Tried to use automated system on my mobile which they have sent me a reminder for but says it doesn't recognise my number !!!! This is such bad service and I am going to send a good old fashioned cheque with proof of postage and will need to be signed for, this is so bad and I hope somebody reads reviews as the company needs a bit of a shake up and then all of our bills are going up, really Severn Trent, you are taking the ****”
“If I could give a 0 stars I would. Takes over an hour for someone to answer the phone and when they do they are rude and arrogant. Shambles of a company”
