I ordered several items, one was supposed to be free. Prior to checkout I was told how long it would take each item to process and ship, one item was three weeks. I was fine with that because I knew in advance. After checkout my order was change and I was charged for the free item. I contacted CS via chat and was told they would refund me once I received the item, and yes they refunded me once I contacted them and let them know I receivedthe item. I ordered three dresses all size medium. The sizing was inconsistent, on one dress fit perfect, another slightly big, and the third I couldn't get on because it was too small. I work in a professional environment and as a mwmber of senior staff, I prefer a classy style of dress. The quality of the material for the items I ordered was great and the style was very flattering, yet professional. Overall, I was happy with my shopping experience and will continue to shop at stylewe. The only reason I'm giving 4 stars and not 5c is due to the inconsistent sizing.