I almost never leave reviews, but I felt compelled to this time. This was my first order from Succulents Depot and I hate to say that I was not impressed. I ordered 8 plants in total. Three of those - almost half! - had issues. The Globosa arrived very dry and has not bounced back. The Isolatocereus dumortieri looked a little etiolated, which I've never seen happen during the short time a plant is in transit. There were also mealy bugs on the Ice Plant. I emailed Customer Service the day my package arrived, which was on a Saturday. I didn't expect to hear back over the weekend and I didn't. It did take 3 business days to receive a response. I was told that the cactus comes in different shapes and sizes and that mine was longer. I still feel that the tip of the cactus was etiolating, but I let it go. They offered a replacement Ice Plant and Globosa on my next order (which seemed a little presumptive to me), but I told them the Ice Plant would recover and asked them to send me a Globosa now, which they did. It arrived nice and hydrated, so that issue was fixed. They also said that they would work on pest treatment at their facility. I think that if I was more of an inexperienced hobbyist, my collection could have been devestated by the mealy bugs. To me, that is not a small issue. I've been collecting and growing succulents and cacti for about 8 years now; most of my plants are bought online from various sources, and it's only happened one, maybe two other times that I've received an infested plant. I understand that it could have just been a one-off problematic order, but I don't plan to shop here again. That was too much gone wrong/not to my liking and it didn't instill in me confidence in this seller.