1 word…. AVOID! Purchased my cabin at the end of June. I also ordered floor insulation & 50mm roof insulation as additional extras. We originally had a delivery date of end July… which I put back a couple of weeks due to delays in the base and a holiday booked. We was advised 2 men in 2 days to Build…. Booked 2 days from work in order to complete in them 2 days….. Woke to a text that the cabin would be delivered between 11 & 12 perfect. Got a call about 9 to say they was outside… good job other half was home as the cabin arrived in individual logs and had to be lifted from the lorry to the garden (says that it comes wrapped and ready to crane off!). There was 7 broken pieces which the driver took pictures off and sent to his office… was advised they would be sent out by courier “they never arrived” we did however have a few extra so managed. Asked driver Where was the insulation…. Oh we don’t deliver that, that comes from somewhere else! Contacted Summer garden buildings and asked where the insulation was… she said she would chase and let us know. Let the build begin…. Very 1st section… 70mm nails needed…. Erm no 70mm nails included!!!! 2 hours later I called and she said she was waiting on an email response! I asked where it came from and why she couldn’t pick up the phone to ask…. An excuse was made! Following morning sent an email to advise we was a hinge short…. (Never did receive the hinge!) called them again after 10am to asked regarding the insulation and she was still waiting for that email! I wonder if she ever got that reply! I also mentioned the hinge and was told to put that in the email.. which I already had & also the instructions were damaged and could they email new ones over. In the meantime I thought I would contact my local Travis to see if they had any delivery’s for me “yes a delivery for the following day” great… 3 hours later I called to chase the instructions to which I was told they couldn’t find them on the system and that they had emailed Shires for a new copy! I asked why she can’t pick up the phone… no had to be email!! So I put the phone down and contacted Shires direct… spoke to a very helpful lady Charlotte (she could teach the summer gardens people some customer service skills!) who within 2 minutes I had the instructions in my inbox… fantastic. So the following day (managed to get a 3rd day off work) the insulation was delivered…. No fixings included… Driver said just had insulation on order… so back on the phone to the not so helpful lady at summer garden buildings to ask regarding the the fixings… will put in the post!! So this 2 day 2 men to build is utter rubbish! It came to the roof…. Insulation should go on the roof under the felt however there wasn’t even enough felt to cover the amount it tells you in the instructions WITHOUT the insulation let alone with it! So we had to then purchase an additional roll of felt…. Day 7 arrived the box of fixings and instructions for the roof insulation…. WHERE WAS THE INSTRUCTIONS AND FIXING FOR THE FLOOR INSULATION??? Yep we purchased that too from you!! Another expense for us to be able to install the floor insulation!! All in all it’s a cute little cabin but DO NOT purchase via Summer Garden Buildings… the customer service is awful and sorry to say I don’t think they could “arrange a P*** up in a brewery” we never received the missing hinge or the replacement damaged boards or the floor insulation fixings/ instructions and we are 5 weeks on…. I will definitely not be recommending Summer Garden Buildings in the future!!