Summer Garden Bldgs Reviews

Name: Summer Garden Bldgs
Rating: 1.73

1.7 Rating 71 Reviews

18 %

of reviewers recommend Summer Garden Bldgs

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Metrics

1.7

Based on 71 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 43%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Summer Garden Bldgs 1 star review on 14th November 2022

Tracy Besant

Summer Garden Bldgs 5 star review on 13th July 2022

Jen G

"WHAT EVER YOU DO DON\u2019T USE THIS COMPANY!!!!\r\n\r\nThis is an update as the 1st bad review I put on was mild compared to the recent experience with them.\r\nThey sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics I have attached.\r\nTheir solution to the broken and faulty part was not to send the panel replacement but to send me the slats. This would mean me almost taking a whole side of it apart to fix it.\r\nI asked for replacement panels, but I had to chase. I\u2019m over 3 weeks in and they still haven\u2019t dealt with it. \r\nThey take your money quickly but when you have a problem they take ages to get back if at all! I chased them loads calling and emailing and today was told that as I had emailed many times it wasn\u2019t helpful and slowed them down!!! I have an answer to that\u2026 deal with the problem. Hilariously he then agreed he would have done the same if it were him?! \r\nSo apparently the first feedback I gave here was seen by the boss and the guy that occasionally got back to me said that because I wrote this it had put them off dealing with the issue!\r\nThe words used were \u201cif we have a review that\u2019s useless, we tend to be pretty useless.\u201d They said they would look at it again if I\u2019d agree to take my honest review off here. That shows exactly who you are dealing with. I have proof of these conversations.\r\nThe guy then got back to me today and they decided again that they would send just the slats. So that\u2019s me repairing their faults. When I said I wasn\u2019t willing to spend my time repairing their faults departing words were and I quote\u2026. \u201cI said I\u2019d ring, sorry it wasn\u2019t with better or appropriate news but HEY HO\u201d. \r\nI agree with his use of the word \u201cappropriate\u201d!\r\nWhen I said I\u2019d complain to trading standards he said it wasn\u2019t relevant. I went on to say \u2018perhaps the consumer act\u2019 he said it was probably extinct?\r\n I told him I would update this or suggested perhaps his boss (who I was told was John) would like to speak to me? Apparently he\u2019s the one who decides the policy but gets others to act it.\r\nI\u2019ve spent a fair amount of my hard-earned money with these people and they have been one of the worst companies I have ever come across. \r\nPLEASE, WHAT EVER YOU DO SPEND YOUR MONEY WITH ANOTHER COMPANY. THERE ARE LOADS OUT THERE. THEY CANNOT BE WORSE THAN THIS ONE! READ THE OTHER ROTTEN REVIEWS THEY\u2019VE HAD. I WISH I HAD TOO. \r\nI may seek legal advice as I feel so strongly about the rotten products and service I have received! What company supplies faulty and damaged goods and expects you to spend your time fixing it for them???"

Summer Garden Bldgs 1 star review on 14th April 2022

Adrian

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Metal shed is such poor quality, so thin and leaves you will cuts from sharp edges. Hardly need to touch it to dent the metal. Takes forever to put up. Plus been waiting for a response for customer services having chased a few times. Avoid company and products at all costs. Do not waste your time and money.”

Helpful Report

Posted 10 months ago

“PLEASE DON'T BUY ANYTHING FROM Summer Garden Bldgs, THEY ARE AN ABSOLUTE MESS! See my experience below: In April 2023, I ordered and paid for one of their large wooden gazebos, including a referral fee they charge for organizing installation. From then on it was nothing but delays, problems, and frustration. Finally a palette of materials arrived at my door in June, but no paperwork or instructions whatsoever. I was assigned an installer who they told me agreed to carry out the installation in my garden. It took the best part of two months to get the installer to actually turn up. First time we agreed on a day and time, I took a day off work, but then got a text from him the evening before that he will not make it. This then happened again, we agreed an installation date I took a days off work waiting for him and he just did not turn up at all, only texted me mid-morning on the day he won't make it!! I complained to Summer Garden Bldgs but they just said this is normal as I have ordered during a very busy time of the year. IMHO, agreeing on a date and then just not showing up at all is not OK! Finally I managed to get hold of this arranged fitter Julian Hemmings, who drove up from Northampton to York one morning only to discover that there were items and whole bag of fittings missing in my order and he cannot do the installation. Also there were going to be two of them but only he turned up saying that his sidekick could not make it. What a joke!!! Obviously I had no way of telling things were missing as there was no paperwork whatsoever in the delivered package. I requested an immediate delivery of these missing items by post to my address so he can go ahead with the installation possibly following week. This obviously did not happen and it took a further couple of weeks for the missing fittings to arrive. At this point it was late July and the prospect of using the gazebo this summer was disappearing. After the fittings arrived, I informed Julian Hemmings that I got the fittings, but he completely ignored my repeated texts and calls, this went on for several weeks with me complaining again at Summer Garden Bldgs about him. They fobbed me off, promising to chase the fitter and let me know. This never happened. I called Summer Garden Bldgs every few days, but I just got absolutely nowhere. No fitter, no apology, nothing. It was September when I just gave up and contacted a local York-based builder company, who built the gazebo profesionally and quickly in October! I finally managed to extract a £39 referral fee refund from Summer Garden Bldgs, but that is no consolation. This whole operation took nearly 6 months! To sum up, the experience with Summer Garden Bldgs and their fitter has been horrendous. PLEASE DON'T BUY ANYTHING FROM THEM, THEY ARE A WASTE OF YOUR TIME AND MONEY.”

Helpful Report

Posted 1 year ago

“Shocking experience. Ordered a shed with installation, they failed to meet the delivery date. When I asked for a refund they wouldn’t refund the fitting charge. Whenever I email them they phone back, rather than email - clearly don’t want any of their promises down in writing.”

Helpful Report

Posted 1 year ago

“SCAM COMPANY! If this review saves just 1 person from getting ripped off by these scammers then it will have been worth writing - goods not as described. On the Internet, products appear well built and good quality. Described as strong, durable and quality. Nothing could be further from the truth - products not fit for purpose. Flimsy, cheap, knotted wood. Poorly designed products wouldn't survive outside in winter - dodgy refund process. Take money off if a flat pack product has been assembled - evasive customer service. It is impossible to discuss queries over the phone with a rep or manager. Only directed to send them an email. Refused to let me in the show room to discuss complaints in person Hopefully trading standards will investigate these organised criminals”

Helpful Report

Posted 2 years ago

“Poor quality gazebo. Wasted £400. Reported to trading standards.”

Helpful Report

Posted 2 years ago

“Avoid Avoid ... Summer Garden Buildings ...Avoid Avoid I made the mistake of buying a gazebo from this company. Please make sure you ask all the relevant questions. For this is what they did not tell or share with me : 1. That their products are made of the soft wood Spruce a member of the Pine family which is then laminated to make it stronger. 2. That as an online retailer they do not make the products that they sell. 3. The products are made abroad not here in England 4. The product that I ordered was made of the same wood as the pallet it was delivered on. 5. That sat at their desks they simply go to the manufactuers website and place your order v an app. In other words just as you browse the webpages of Summer Garden Buildings they then browse the pages of their chosen manufacturers or flip thru the pages of the manufacturers brochure to choose the product that you want or have ordered 6. They change all the names of the products on their website so that there is no actual reference to the manufacturer 7. Other Agents of the manufacturer of the product I purchased do not change the names and actually accredit the manufacturer as the maker. 8. The actual manufacturer give choices that Summer Garden Buildings do not give their customers. There is so much more I could share with you. I strongly suggest that you do not use this company. What I found most galling was when I called to question the quality of the product I had received. They simply said "had I asked they would have told me" So please make sure you ask all the relevant questions. Do not believe what you read on their website. And believe when I say, that with a multi million pound annual turnover, they know exactly what they do and continue to avoid transparency by wording the writeup of the products on their website in a specific noncommittal way. They at Summer Garden Buildings did everything in their power to prevent my returning the product to them by manipulating the truth and the facts again and again. I have now been given a refund. But, I got it v the small claims court. Fortunately, the judge found in my favour. Please do not make the same mistakes that I did ... x”

Helpful Report

Posted 2 years ago

“PLEASE DO NOT BUY OFF THIS COMPANY Their fitter failed to turn up to fit a log cabin then became unresponsive. Their alternative wanted to charge £350 more. There are similar reviews on several review sites. Please don't get fooled by these people.”

Helpful Report

Posted 2 years ago

“Personally we have had an excellent experience of this company. We bought the lean-to garden pergola and the quality is fantastic. Every powder -coated beam had protective film on it and there was not a thing damaged on delivery. When constructing we discovered we had two “right hand” end plates so we phoned the company and the gentleman could not have been any more helpful. He asked us to send an email with the part number and a picture of it and they would send one out straight away. The construction was fairly straightforward- so long as you follow the instructions carefully. Not a nut, bolt or screw missing, and the packaging was perfect for the kit. I would highly recommend this company for the product we have bought!”

Helpful Report

Posted 2 years ago

“DO NOT ORDER FROM THESE THEY STEAL YOUR MONEY”

Helpful Report

Posted 2 years ago

“Double bin store purchase. Don't expect what you see in the on line image. This product is flimsy and cheap. The hardware (hinges and latch) are or the poorest quality, the wood flimsy, and rough. Delivery was excellent, but the product is absolutely inferior.”

Helpful Report

Posted 2 years ago

“ABSOLUTE SCAM COMPANY. DO NOT USE. I bought a greenhouse two months ago costing over £1,093. When it arrived there were more than 20 items damaged or missing. Pieces were bent and wouldn't fit in place. The fitter would not fit the greenhouse when he arrived as soon as he saw it was from Summer Garden Buildings. He said their items are really poor quality and he has had many bad experiences of their products. The greenhouse has 27 leaks and there were no pre drilled holes. Every item was either damaged or would not fit. There were even parts from another greenhouse in the packaging. I am still waiting for a refund, after 2 months. All the bad reviews are totally true. I have had to write off the £1093.00. There customer service is absolutely shocking also. They don't return your call and constantly fob you off just so they don't have to give you your money back. This is the worst service and worst product I have ever experienced. They have totally ruined our summer. DO NOT USE. THEY ARE A SCAM COMPANY.”

Helpful Report

Posted 2 years ago

“WHAT EVER YOU DO DON’T USE THIS COMPANY!!!! This is an update as the 1st bad review I put on was mild compared to the recent experience with them. They sent through damaged and faulty bin storage. Broken bits and rotten wood which you can see in the pics I have attached. Their solution to the broken and faulty part was not to send the panel replacement but to send me the slats. This would mean me almost taking a whole side of it apart to fix it. I asked for replacement panels, but I had to chase. I’m over 3 weeks in and they still haven’t dealt with it. They take your money quickly but when you have a problem they take ages to get back if at all! I chased them loads calling and emailing and today was told that as I had emailed many times it wasn’t helpful and slowed them down!!! I have an answer to that… deal with the problem. Hilariously he then agreed he would have done the same if it were him?! So apparently the first feedback I gave here was seen by the boss and the guy that occasionally got back to me said that because I wrote this it had put them off dealing with the issue! The words used were “if we have a review that’s useless, we tend to be pretty useless.” They said they would look at it again if I’d agree to take my honest review off here. That shows exactly who you are dealing with. I have proof of these conversations. The guy then got back to me today and they decided again that they would send just the slats. So that’s me repairing their faults. When I said I wasn’t willing to spend my time repairing their faults departing words were and I quote…. “I said I’d ring, sorry it wasn’t with better or appropriate news but HEY HO”. I agree with his use of the word “appropriate”! When I said I’d complain to trading standards he said it wasn’t relevant. I went on to say ‘perhaps the consumer act’ he said it was probably extinct? I told him I would update this or suggested perhaps his boss (who I was told was John) would like to speak to me? Apparently he’s the one who decides the policy but gets others to act it. I’ve spent a fair amount of my hard-earned money with these people and they have been one of the worst companies I have ever come across. PLEASE, WHAT EVER YOU DO SPEND YOUR MONEY WITH ANOTHER COMPANY. THERE ARE LOADS OUT THERE. THEY CANNOT BE WORSE THAN THIS ONE! READ THE OTHER ROTTEN REVIEWS THEY’VE HAD. I WISH I HAD TOO. I may seek legal advice as I feel so strongly about the rotten products and service I have received! What company supplies faulty and damaged goods and expects you to spend your time fixing it for them???”

Helpful Report

Posted 2 years ago

“Item nowhere near as described and refund refused”

Helpful Report

Posted 2 years ago

“Really dissapointed with them. I bought a greenhouse and the glass arrived tightly packed in a box. One of the panes exploded in my hands when I took it out of the box. It must have been damaged when packed or during delivery. I received no sympathy or a replacement as they claimed that their insurance wouldn't cover it.”

Helpful Report

Posted 3 years ago

“How I wish I had read the reviews before ordering from this company. I have experienced abysmal customer service and I suspect they knew that the product they sold me was not a good one. Let me mention first two things the company got right. When I told them a part was missing, they sent another. When I said I wanted to return the product, they agreed to this. However, Hermes chucked the return cardboard package over the gate late on a Saturday afternoon (while claiming to have left it with a neighbour). Hermes undertake to make three attempts at delivery and clearly were negligent in what they did. It rained. Summergarden Buildings (SGB) let me know that they had found a soggy mess of carboard. However, it took repeated emails to extract from them where the package was found and even then specific questions I asked were ignored. I still don’t know three weeks after first asking if I will get a partial refund. At the very least, SGB can use my returned parts for spares. The rain would not have damaged the contents so it might still be sold. However, I still don’t know whether they insist on writing it off. If they put this is writing, I can claim against Hermes. I have not got any email from an SGB person who gives more than a first name. This makes it less convincing for dealing with Hermes or taking Hermes to court. Like others on Trustpilot, I have found SBG can take its time answering emails or just ignores them altogether. Re the product I bought, it was a “Growhouse 381”, an aluminium and polycarbonate cupboard like mini-greenhouse. For over two months the SGB website has been offering “repackaged” versions of this, which suggests a high rate of returns. I find this understandable as I gave up on assembling the kit. The instructions are very basic. When I assembled the first part, the back I think, one of the notches appeared to be in the wrong place. I was not prepared to spend several more hours guessing what to do and then find some pieces are faulty. I have happily assembled many household items and, more recently, a wood and polycarbonate mini-greenhouse. The latter I bought after sending back the SGB kit. I assembled the wooden one in less than an hour.”

Helpful Report

Posted 3 years ago

“Absolute shambles of a company. bought a bin shed which is poor quality and pieces broke whilst assembling or didn't line up correctly. Sent back immediately and took over a month to get any information from them on a refund only to discover they were deducting money. No acceptance of liability or evidence of customer service.”

Helpful Report

Posted 3 years ago

“Ordered gazebo and bench set in March, received gazebo but despite 3 calls to the company I still have no bench set. They can’t even tell me when I will receive it or if I will receive it. They show no urgency or desire to resolve the issue. Truly dreadful service and I advise anyone thinking of buying from this outfit.....Don’t!”

Helpful Report

Posted 3 years ago

“1 word…. AVOID! Purchased my cabin at the end of June. I also ordered floor insulation & 50mm roof insulation as additional extras. We originally had a delivery date of end July… which I put back a couple of weeks due to delays in the base and a holiday booked. We was advised 2 men in 2 days to Build…. Booked 2 days from work in order to complete in them 2 days….. Woke to a text that the cabin would be delivered between 11 & 12 perfect. Got a call about 9 to say they was outside… good job other half was home as the cabin arrived in individual logs and had to be lifted from the lorry to the garden (says that it comes wrapped and ready to crane off!). There was 7 broken pieces which the driver took pictures off and sent to his office… was advised they would be sent out by courier “they never arrived” we did however have a few extra so managed. Asked driver Where was the insulation…. Oh we don’t deliver that, that comes from somewhere else! Contacted Summer garden buildings and asked where the insulation was… she said she would chase and let us know. Let the build begin…. Very 1st section… 70mm nails needed…. Erm no 70mm nails included!!!! 2 hours later I called and she said she was waiting on an email response! I asked where it came from and why she couldn’t pick up the phone to ask…. An excuse was made! Following morning sent an email to advise we was a hinge short…. (Never did receive the hinge!) called them again after 10am to asked regarding the insulation and she was still waiting for that email! I wonder if she ever got that reply! I also mentioned the hinge and was told to put that in the email.. which I already had & also the instructions were damaged and could they email new ones over. In the meantime I thought I would contact my local Travis to see if they had any delivery’s for me “yes a delivery for the following day” great… 3 hours later I called to chase the instructions to which I was told they couldn’t find them on the system and that they had emailed Shires for a new copy! I asked why she can’t pick up the phone… no had to be email!! So I put the phone down and contacted Shires direct… spoke to a very helpful lady Charlotte (she could teach the summer gardens people some customer service skills!) who within 2 minutes I had the instructions in my inbox… fantastic. So the following day (managed to get a 3rd day off work) the insulation was delivered…. No fixings included… Driver said just had insulation on order… so back on the phone to the not so helpful lady at summer garden buildings to ask regarding the the fixings… will put in the post!! So this 2 day 2 men to build is utter rubbish! It came to the roof…. Insulation should go on the roof under the felt however there wasn’t even enough felt to cover the amount it tells you in the instructions WITHOUT the insulation let alone with it! So we had to then purchase an additional roll of felt…. Day 7 arrived the box of fixings and instructions for the roof insulation…. WHERE WAS THE INSTRUCTIONS AND FIXING FOR THE FLOOR INSULATION??? Yep we purchased that too from you!! Another expense for us to be able to install the floor insulation!! All in all it’s a cute little cabin but DO NOT purchase via Summer Garden Buildings… the customer service is awful and sorry to say I don’t think they could “arrange a P*** up in a brewery” we never received the missing hinge or the replacement damaged boards or the floor insulation fixings/ instructions and we are 5 weeks on…. I will definitely not be recommending Summer Garden Buildings in the future!!”

Helpful Report

Posted 3 years ago

“I've been waiting a year for the sales department to return my calls and give a refund for a wooden storage bench that was faulty. They even denied that they had sold me the product. Poor girl who answers the phone on their behalf . Please contact me asap Unbelievably atrociously bad service.”

Helpful Report

Posted 3 years ago

“The product is very well made and of good construction. It took 3 of us to construct, sometimes it was confusing, but that may have been us though, not the instructions 😆… overall it’s perfect for the reason I purchased it for. I recommend greatly!”

Helpful Report

Posted 3 years ago

Summer Garden Bldgs is rated 1.7 based on 71 reviews