SCAM COMPANY! If this review saves just 1 person from getting ripped off by these scammers then it will have been worth writing - goods not as described. On the Internet, products appear well built and good quality. Described as strong, durable and quality. Nothing could be further from the truth - products not fit for purpose. Flimsy, cheap, knotted wood. Poorly designed products wouldn't survive outside in winter - dodgy refund process. Take money off if a flat pack product has been assembled - evasive customer service. It is impossible to discuss queries over the phone with a rep or manager. Only directed to send them an email. Refused to let me in the show room to discuss complaints in person Hopefully trading standards will investigate these organised criminals