I had bought sneakers from them twice before and right afterwards received emails from the owner thanking me for my purchase and "if there is anything else I can help you with, please reach out to me without hesitation." Just 1 week later I made a 3rd order, but accidentally ordered the wrong size, so I emailed that same person asking if there was anything that could be done. I NEVER EVEN GOT A RESPONSE. I'm not upset that they wouldn't give me an exchange/refund, but to not even respond after being so responsive when I bought things from you is terrible customer service and I will never be shopping here again. Which is a shame for them because I would have been a really good customer.