For years I have separately booked my holidays on Internet. I decided to book on sunmaster for easyness this time.NOT SO!! booking gemelos 22 apartments which we have stayed many times and knowing that office closes at 4 pm .we had a late flight would need to pick keys up from near by property. I had to request this information which I received but no instructions how to find this property. Sunmaster also arranged our transport from airport LOVELY BUS.but was busy and had loud music played buy passengers. I expected the driver to ask them to reduce or put off sound. Other passengers had to listen to this for approx 1hour 30 mins.bus journey(not everybody's sounds of music). getting dropped off bus then found out key pick up was approx mile to walk with cases. WHY SUNMASTER DIDN'T ORGANIS bus to drop us of there as it past it.i don't know this is now 11.30ish at night. Which meant anything we required we had to walk up this long road to our!! reception .NOT IDEAL !!. We accidentally closed the door of apartment with the keys left in the inside of door. OOPS!! (We were on holiday these simple things happen). SO !!had to walk the mile up the road to reception..twice as the replacement key didn't open the door as key in back of door. They sent a man to open the door and CHARGED €50 for a 5minute job...if we had lost the key its understandable to pay something for the replacement. There for a week and had no cleaner. Had no information about anything .unless we walk the MILE to reception. Pick up was not until 6pm .understandably vacated the apartment at 10am. Which ment another MILE walk to hand in keys which left us unable to get in and out of pool area which is locked until pick up time.could leave cases at reception but would have to collect .then walk the mile to be at pick up place for bus . AS I SAID STAYED HERE MANY TIMES NEVER HAD A PROBLEM. SO I WILL GO BACK TO ARRANGING HOLIDAY MYSELF AGAIN AND WILL PROBABLY SAVE A LITTLE TOO.