Sunmaster Holidays Reviews

Name: Sunmaster Holidays
Rating: 2.11

2.1 Rating 82 Reviews

28 %

of reviewers recommend Sunmaster Holidays

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2.1

Based on 82 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Sunmaster Holidays 1 star review on 7th September 2022

Anonymous

Sunmaster Holidays 1 star review on 13th June 2020

Anonymous

Anonymous // 01/01/2019

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“Booked a 4 star hotel in Bitez through sunmaster, however it was no where close to a 4star.The room was an absolute disgrace, probably only 2 star. The food was more like 3 star. There was supposed to be a hamman and a fitness centre, neither was operational. The all inclusive was a joke only beer and cheap wine. Biggest disappoint ever and sunmaster was not at all helpful.”

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Posted 1 year ago

“We booked our holiday with sunmaster We had lots of issues whilst on holiday with the hotel A dog shouldn't of even had to put up with what we had to . Going through the court process now Due to sunmaster rejecting our claims Iv added just a small selection of photos of the dump We stayed in Which sunmaster deny.”

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Posted 1 year ago

“Never again with Sunmaster! Finally got a chance to do this review, we was badly let down after booking our holiday nearly a year in advance we had to pay an additional £400 or so due to flights being changed(Airline issues apparently x 3). We would have cancelled if it wasnt only a week left and they wanted us to book again!(kids would have been distraught). Customer service was non existant as they claimed it was nothing to do with them, well how was that our fault?changes after changes by them Surely they should have honoured our year in advance booking!”

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Posted 1 year ago

“Had issues with transfers and their complaints department do everything they can to worm out of any kind of apologies or reimbursement”

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Posted 2 years ago

“First when I book my holiday on line the price was one. After someone call me next day to talk about the details - price go up. I make 3 payment and they change every time by doing up. We arrived in the destination- no representative. Never come to the hotel and we have so many problems with. When we comeback I email them but still no reply. On top of that the hotel it was joke . Not even closer to 5 stars . Very disappointed. I will never by holiday from Sunmaster .”

Helpful Report

Posted 2 years ago

“Booked a holiday with Sunmaster.co.uk as the hotel looked lovely, when we arrived the hotel was nothing like advertised, it was grotty dingy and smelt really bad, our Daughter and two Grandkids came with us, we booked rooms together with a view, our view was a bin and some waste land, my Daughters view was a building site, the hotel had amassed other peoples belongings left behind and was selling them in reception that resembled a jumble sale, we also found out that they was collecting other peoples shower gel and suncream and mixing them together to sell in the hotel shop, my Daughter paid for 7 nights and only got 6 nights, we paid for 14 nights and only got 6 nights, as we was thrown out of the hotel because of the violent hotel manager, my Daughter arrived back late on her day of departure as she was supposed to vacate the room at 12pm, bearing in mind that she paid for 7 nights so her check out should have been 12pm the next day, the receptionist who was very rude was having a go at my daughter, and we tried to calm things down telling them we was not aware of the check out time and that she paid for 7 nights and only got 6, she went away and we continued to collect my daughters belongings and suitcases to move to our room, when the receptionist returned with a very irate hotel manager who was shouting, he barged in the room and was trying to drag me to read a sign that was round the corner, my wife pointed at him and asked him to keep his voice down as he was scaring the kids, with that he grabbed her by the wrist and started to bend her arm to the right, so I shoved him with my left hand and he hit the wall, telling him to get his hands off, he said I want you out and I'm getting the Police, to which I said get the f ing police, he then went, I went down to the reception and said I want my laundry back, to which he replied its not ready, I said I don't care I want it back, he said its still wet, I said that's ok I will take it wet, he said something in Turkish to an old woman who got up disappeared and returned with our wash liquid and fabric softener in a bag, I said where are the clothes, she said they be here in 5 minutes, 5 minutes later our clothes turned up dried and folded, we proceeded to see our daughter off as she got picked up to go to the airport, whilst I was getting the laundry my wife contact the rep who introduced himself upon arrival, but he was not interested, because we have been going to Kusadasi for over 20 years, we made a phone call and got a far better apartment with a huge roof top terrace for £30.00 a night for my wife and I, we contacted Sunmaster.co.uk and told them what had happened and their response was there is nothing we can do until Monday as it was Saturday, they said you will have to find alternative accommodation and pay for it yourselves, Monday came and we got an email from Sunmaster.co.uk stating that they had investigated the matter and spoken to the hotel, who said we was aggressive towards them and that they would not give us a refund and that we would have to find alternative accommodation and pay for it ourselves, I am still having an ongoing battle with Sunmaster.co.uk who so far has offered to reimburse us for the alternative accommodation of £210.00 to make this go away, since I have been on all the review sites telling our story so this does not happen to anybody else, according to Sunmaster.co.uk they are still investigating the matter despite the email I have from them stating it has been investigated, since arriving back in the UK and been on review sites it has come to light that this hotel manager from the Golden Moon aparts in Kusadasi has been violent to 10 other guests who have stayed their including a boy and girl, just because they was longer than a hour on the pool table, the boy received a cut hand and the girl was hit in face with the pool cue, yet Sunmaster.co.uk defends this person and would call you a liar like they have done my family and I, as there was 5 of us who witnessed what happened, and only 2 hotel staff, as Sunmaster.co.uk states they are my family and not credible witnesses yet two hotel staff are, obviously they are lining each others pockets, I wouldn't now even book a taxi with this sham of a company let alone a holiday, avoid at all costs you have been warned ⚠️”

Helpful Report

Posted 2 years ago

“Awful,they advertised our hotel in cyprus,( the panaretti)as 4 star, it was barely a 3 star, grubby hotel,broken floortiles in bathroom and bedroom, big hole in kitchen worktop, sockets not working, dark corridors, no stock in shop,no staff,yes 5 mins to sea, what they don't say is, you are on top off a cliff looking out to see, pool is dirty, management not approachable, complained to sunmaster, they cannot even be bothered to offer an explanation, will stay well clear in future.”

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Posted 2 years ago

“Never had a bad deal. Booked loads holidays with sunmaster. Never had any problems. 🙂🙂”

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Posted 2 years ago

“Awful company, poor customer service. They dont respond to emails and were awful during covid.. charging us well over £2000 to move our holiday to the following year.. with the option of 0 refund. I would never use them again and I would never recommend to anyone to use them.”

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Posted 2 years ago

“We have booked through Sunmaster a few times now & wouldn’t hesitate in using them again.”

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Posted 2 years ago

“I've used Sunmaster at least a couple of times now & they have been superb for me. Easy to deal with booking online, then when confirming booking over the phone, every detail was explained clearly & precisely. I would definitely recommend Sunmaster to anyone. Thank You for organising Holiday.”

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Posted 2 years ago

“sunmaster booked a few times easy to deal with very helpful if you have any problems will be booking again soon thanks”

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Posted 2 years ago

“Sunmaster were very helpful in helping to change my holiday.”

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Posted 2 years ago

“Iv booked a few holidays with sunmaster. Always very friendly. Explained what I needed to do post covid. Eg Spanish locator form. Whe I got sent my documents my transfer voucher was missing the return voucher so I emailed them and within 30 minutes I had an email back with new voucher. Very helpful company”

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Posted 2 years ago

“Really easy process and Ik was able to call if I had any further questions. It wasn’t a haste at all and the staff was really friendly.”

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Posted 2 years ago

“Never had a problem with sun master, I've been on many holidays over the years and always had an excellent service , always had good value for money”

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Posted 2 years ago

“Absolute rip off merchants. Stay well clear took my £900for flights then said they hadn't cancelled them after I was told they could be used at a later date. Very poor holiday firm”

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Posted 3 years ago

“The worst holiday firm I have ever dealt with. Terrible customer service, incorrect pricing. Advisors who don't even know their own company policies and argue with you until you point it out on their own website. Then still don't apply the policy. Will never deal with this firm again, be warned!”

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Posted 3 years ago

“Been having holidays with Sunmaster for years always excellent service and prices.Book 2 holidays this year cancelled due to coronavirus.Had no problem getting full refunds.Waiting for when it's safe again would definitely use Sunmaster 5*+😎👍”

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Posted 4 years ago

“Disgusting customer service i don’t understand how it’s got so many good reviews. The only time theyre great is when they’re getting your money off you! After that they’re not interested 5 times I have had the phone put down on me when i am trying to get my hotel changed as jet2 Have had to change my flight dates. They didn’t even have the decency to tell me it had been changed so jet2 had to contact me by text even though I booked a package deal through sunmaster. Its poor customer service at it’s finest they’ve had 2 grand off me & now because theyve been paid they’re not interested. In future i will be booking everything myself it Will save me money & also all this agro of trying to get through to someone who doesn’t terminate the call on me.”

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Posted 4 years ago

Sunmaster Holidays is rated 2.1 based on 82 reviews