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Sunmaster Holidays Reviews

2.1 Rating 82 Reviews

28 %

of reviewers recommend Sunmaster Holidays

Company Reviews

2.1

Based on 82 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

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Sunmaster Holidays 1 star review on 7th September 2022

Sunmaster Holidays 1 star review on 7th September 2022

Sunmaster Holidays 1 star review on 13th June 2020

Sunmaster Holidays 1 star review on 13th June 2020

Sunmaster Holidays 1 star review on 13th June 2020

Sunmaster Holidays 1 star review on 13th June 2020

Sunmaster Holidays 1 star review on 13th June 2020

1

Anonymous

Anonymous // 01/01/2019

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“first time I booked thay phoned me back after and said it was £70 etxra I paid it - 6 months later the same happened again after I booked it I got a phone call saying its gone up £70 just tried to book again and surprise surprise I get a phone call saying its gone up £70 even though the online price says it hasnt seems to me they advertise cheap prices to draw you in then phone you up and surcharge it automatically, The price they advertise should be the price you pay on principal I wont use them again and advise anyone else to do the same- bad Sunmaster bad business procedure”

Posted 4 years ago

“Booked and was quoted £974. They decided that a flight was no longer available and quoted another £150 each at the last minute. This was after struggling to get in contact, by phone, for about half hour. Woman was very defensive when I said that I didn't want to try another airport or day. Do not recommend!!”

Posted 4 years ago

“I was looking for a holiday in Cyprus. Having checked out prices and availability at my preferred Hotel, with my usual Holiday company, I decided to check out Sunmaster just as a comparison. I went through the site, booked for one person, one room and was a little perturbed to find that I could only get a private transfer at £104, when the other company was offering a shuttle at a fraction of the cost. But at the checkout there was a massive discount on the accommodation, which brought the price down. I saved the details on an email to myself to think about it. I got a phone call from one of their representatives the following morning, only to find that the price had shot up. I was going to have to pay a single supplement, but as I had done the entire web search as i person, single occupancy, I was taken aback. Then I queried the transfer cost, I was told that the road to the hotel wouldn't be suitable for a coach and my other holiday company would drop me at the end of the road and I would have to walk with my bag/s to the Hotel. Because they use a budget airline, my hold bag would cost £55. They offered different durations to 'save a bit of money', but by the end of the conversation I was well and truly confused. I didn't book with them, as their prices were not as competitive as they make out. I think if you aren't careful, your budget holiday could cost more in the long run with the extras they put in.”

Posted 4 years ago

“Friendly staff very helpful good value for money”

Posted 4 years ago

“Sunmaster recommended a hotel in Spain that was known to have drug dealers outside confirmed by local police there were ongoing issues. Asked them to change hotel when made aware and sunmaster said it was my fault for not researching the hotel when there own staff recommended it and charged an admin fee of £100.”

Posted 4 years ago

“I tried to book Mexico as a single traveller and was quoted a really good price. I was unable to pay the deposit online but received an email and then someone rang me. I was told that the room wasn’t available but they’d try another supplier. The price then went up by over £400.. shocking service. First and last time I try use them”

Posted 4 years ago

“I think sunmaster are the most awful company I book with no care for their customers!! Ruined my 40th birthday !! Would even give them one star!! Never book again 😡😡😡”

Posted 4 years ago

“First time booking a holiday with Sunmasters and definitely the last time! This was the worst holiday experience in my life! Me and my girlfriend went to Turkey and upon arrival we were relocated to a hotel miles away from the beach and area we had booked to stay in! Then after many phone calls to the agents we were told there was nothing they could do about it. We found out this also happened to another couple who we relocated to the same hotel. This resulted in many added costs such as taxis to and from the beach/town and also our phone bills were through the roof with the amount of time we were put on hold and also the amount of times we had to call back after being told they would call us back! Even after send a formal complaint they have not offered any resolution and have completely ruined our yearly holiday experience. Hopefully this doesn’t happen to anyone else and I wouldn’t wish an experience like this on my worst enemy! After going on to read more into the issue there have been other reported issues and reports that the hotel we were originally supposed to stay in has been used as a brothel. This whole experience is an outrage and there is nothing we have been able to do about it as Sunmasters have not offered to resolve the issue by any means.”

Posted 4 years ago

“Booked with this firm.had to cancel within 24hrs.as partner had heart attack.charged 390pounds to cancel.no cooling off period.so be aware when booking with Doncaster holidays”

Posted 4 years ago

“Booked holiday to Algarve paid £1500 got to hotel room smells of damp and bathroom floods no locks on the doors rang sunmaster and asked to be moved to another hotel to be told they would but I would have to pay£716 to do this avoid this company as they obviously don't check the accommodation from there suplier this matter will be going to court”

Posted 4 years ago

“Carrabian village Agadir dreadful if I wanted a climbing holiday a would have booked one.no lifts 54 steps to room that's after climbing 12 steps to get to the block.food same every night entertainment same every night.states 10min to marina it was 40 mins worst holiday ever £20 fee per person including children.The staff were wonderful that's the only good thing.Other guests were all saying never again couldn't wait to leave”

Posted 4 years ago

“For years I have separately booked my holidays on Internet. I decided to book on sunmaster for easyness this time.NOT SO!! booking gemelos 22 apartments which we have stayed many times and knowing that office closes at 4 pm .we had a late flight would need to pick keys up from near by property. I had to request this information which I received but no instructions how to find this property. Sunmaster also arranged our transport from airport LOVELY BUS.but was busy and had loud music played buy passengers. I expected the driver to ask them to reduce or put off sound. Other passengers had to listen to this for approx 1hour 30 mins.bus journey(not everybody's sounds of music). getting dropped off bus then found out key pick up was approx mile to walk with cases. WHY SUNMASTER DIDN'T ORGANIS bus to drop us of there as it past it.i don't know this is now 11.30ish at night. Which meant anything we required we had to walk up this long road to our!! reception .NOT IDEAL !!. We accidentally closed the door of apartment with the keys left in the inside of door. OOPS!! (We were on holiday these simple things happen). SO !!had to walk the mile up the road to reception..twice as the replacement key didn't open the door as key in back of door. They sent a man to open the door and CHARGED €50 for a 5minute job...if we had lost the key its understandable to pay something for the replacement. There for a week and had no cleaner. Had no information about anything .unless we walk the MILE to reception. Pick up was not until 6pm .understandably vacated the apartment at 10am. Which ment another MILE walk to hand in keys which left us unable to get in and out of pool area which is locked until pick up time.could leave cases at reception but would have to collect .then walk the mile to be at pick up place for bus . AS I SAID STAYED HERE MANY TIMES NEVER HAD A PROBLEM. SO I WILL GO BACK TO ARRANGING HOLIDAY MYSELF AGAIN AND WILL PROBABLY SAVE A LITTLE TOO.”

Posted 4 years ago

“First time for me try to book a holiday without a travel agent, I would like too say the experience was easy. However when trying to book the holiday last Sunday evening around 8pm, I was told that he would call back ASAP has he was dealing with another booking, I thought it was a bit strange So I gave him my number. And guess what no return call that evening or any evening. Total waste of space. They are obviously are that well established that they can afford to lose £1780 . But they did me a favour got the same holiday with booking .com £125 cheaper. So give SUN MASTER a miss booking.com much better”

Posted 4 years ago

“I tried to change my holiday as due to circumstances I could not go on the date booked . To change passenger names they wanted £100 each pp £100 for the airline and they were charging £100 . It’s disgusting I have booked many holidays with sunmaster but will never use them again”

Posted 4 years ago

“Took my money on a Sunday evening then told me the deal was no longer available and that I would receive a call back in the morning. They could not find me any alternative so I requested a refund. Time is of the essence as I only had 2 weeks to find something....as of yet still waiting 4 days later for my money back and cannot book another trip until they do....they do not know what they are doing, they cannot answer a question without being agitated, and shout over you.”

Posted 4 years ago

“I booked holiday to Santorini with Sunmaster 3 star hotel with swimming pool.When we arrived to the hotel we find out there was not swimming pool as it show on the web site.I call Sunmaster spoke to Anna extremely helpful and next day we were upgraded to 5 star beautiful hotel with2 swimming pools.She was very professional,great communicating skills and kept updating us through the day.We can't be more grateful, she made our holiday very enjoyable. Anna is a star of your team,Keep carry on good work.”

Posted 4 years ago

“Took £2000 of our money , but didn’t book our rooms ! Was told a refund would be sent straight away and would be in the account within 2 days . A week later still waiting for a refund . Numerous emails sent was told the money had been refunded and blamed our bank . Today was told it has just been authorised and would take up to 7 working days . Our holiday is in 2 weeks . Now blocked from sending emails and the phone lines are down again ! Would not use this company ever”

Posted 4 years ago

“I’ve just got back from a sunmaster holiday. It went so smoothly from start to finish. I couldn’t get my 1st choice hotel so the guy on the phone suggested the one I stayed in. Absolutely fantastic! Much better than the one I initially wanted to stay in. No complaints here great company and always very helpful when I rang. Using them again in September. 10/10”

Posted 4 years ago

“Elbow and Arse spring to mind here, after around 50 minutes on the telephone after giving them the reference and continuing to keep me on hold for long periods, nothing was sorted as they couldn't get confirmation from the hotel. I informed them at the time that I needed an answer by 0930 the next day to plan my work schedule, they eventually rang me back the next day well after 0930 informing me Flight timings and prices were changed and the overall price kept going up and up so didn't bother. Decided to stay in UK. Have used Sunmaster previously but wont be using them again.”

Posted 4 years ago

“Booked holiday with them, I was told that my original hotel choice was no longer available i had chosen it because it had free child places as well as looking very nice. The other hotels available didn’t have the offer of free child places so booked alternative hotel which was also more expensive due to there being no free child offers. Later I was browsing and saw they had my original choice of hotel with plenty of rooms available still with free child spaces so contacted them to amend hotel to my original choice but was told because it was an amendment they couldn’t offer me the free child places and they would charge me extra £100 for the amendment so It would cost Over £2000 more than my existing booking. Although I have still ended up sticking with my second choice hotel lastminute.com had same dates, flights, hotel, room type and transfers for £1200 less so although I lost my £600 deposit I still saved £600 by cancelling and booking elsewhere”

Posted 4 years ago

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Sunmaster Holidays is rated 2.1 based on 82 reviews