"Awful,they advertised our hotel in cyprus,( the panaretti)as 4 star, it was barely a 3 star, grubby hotel,broken floortiles in bathroom and bedroom, big hole in kitchen worktop, sockets not working, dark corridors, no stock in shop,no staff,yes 5 mins to sea, what they don't say is, you are on top off a cliff looking out to see, pool is dirty, management not approachable, complained to sunmaster, they cannot even be bothered to offer an explanation, will stay well clear in future."

"Awful,they advertised our hotel in cyprus,( the panaretti)as 4 star, it was barely a 3 star, grubby hotel,broken floortiles in bathroom and bedroom, big hole in kitchen worktop, sockets not working, dark corridors, no stock in shop,no staff,yes 5 mins to sea, what they don't say is, you are on top off a cliff looking out to see, pool is dirty, management not approachable, complained to sunmaster, they cannot even be bothered to offer an explanation, will stay well clear in future."

"Was mis-sold a holiday last year for a two week holiday in a \u201cnewly renovated hotel\u201d in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a \u00a310 discretionary refund as compensation. Will NEVER use again. \r\nWhat\u2019s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they\u2019ve been closed! \r\nAvoid at all costs."

"Was mis-sold a holiday last year for a two week holiday in a \u201cnewly renovated hotel\u201d in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a \u00a310 discretionary refund as compensation. Will NEVER use again. \r\nWhat\u2019s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they\u2019ve been closed! \r\nAvoid at all costs."

"Was mis-sold a holiday last year for a two week holiday in a \u201cnewly renovated hotel\u201d in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a \u00a310 discretionary refund as compensation. Will NEVER use again. \r\nWhat\u2019s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they\u2019ve been closed! \r\nAvoid at all costs."

"Was mis-sold a holiday last year for a two week holiday in a \u201cnewly renovated hotel\u201d in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a \u00a310 discretionary refund as compensation. Will NEVER use again. \r\nWhat\u2019s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they\u2019ve been closed! \r\nAvoid at all costs."

"Was mis-sold a holiday last year for a two week holiday in a \u201cnewly renovated hotel\u201d in Turkey. It turns out we stayed in a grubby part of the hotel grounds which had NOT been subject to renovation like the main hotel. I complained to SunMaster whilst in resort and also compiled a lengthy email on our return (there were multiple issues,) only to be offered a \u00a310 discretionary refund as compensation. Will NEVER use again. \r\nWhat\u2019s worse is the hotel we stayed in have shown on social media the area we stayed in last year now newly renovated which they have undertaken this year, during the COVID pandemic as they\u2019ve been closed! \r\nAvoid at all costs."