I had a all inclusive holiday package for x4 passengers 30th March costing over £1800 psi in full holiday was cancelled by sunmaster cause of coronavirus, they said my money is fully protected and safe when booking, but when I tried to ask for a full refund the company tried forcing me to accept a voucher which I stated I do not accept even had the audacity to try process one which I refused numerous of times, anyway I have contacted the airline they said no issue in refunding the flight tickets but will have to be sunmaster who pays me but they are saying a load of rubbish that it will take time to get money from the flights, all In all I have contacted the travel insurance they say it’s the travel agents responsibility to refund and it’s been over 8weeks now waiting for a refund which I will now take further legal action and go through my credit card company
Top tip you can claim through the claims from your credit card but this must be done within 120days of the payment taken
Also they are trying to prolong your payment for 6months because they are waiting on abta to ask the government if they can refuse to pay us because of coronvirus so don’t wait on this and claim now
5 years ago
Sunmaster Holidays has a
2.1
average rating
from
82
reviews
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