Matt Dunkley
Absolutely useless Absolutely useless. Avoid at all cost. We turned up at Berlin Tegel with a transfer booked and no driver to be found. Rang the helpline in UK, and she rang back after 45 minutes and admitted she could not trace a company, let alone a driver. She suggested we get a taxi , photo the receipt and claim back. On arrival I emailed customers services asking for an assurance about the return transfer 4 days later, got nothing but automated replies for 3 days emailing 3 times. In the absence of any response I rang the helpline again to cancel the return transfer as I had lost all faith they would turn up and I didn’t fancy missing my flight back. They told me as I had not given 48hrs notice they would not refund the return transfer, and still could not confirm they would refund the original transfer they admitted had not showed! Diabolical customer service. See you in the small claims court guys! Edit Delete Share
1 year ago
Read Reviews has a 4.76 average rating from 11,010 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial