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Anonymous
I bought a couch from Superbalist and paid for Sunday delivery. I received confirmation sms and email to say my order was being prepared for delivery and I would receive it Sunday. Waited at home all day Sunday - no delivery. Then get sent a message to say that the item will be delivered Monday - when I am at work so I managed to contact customer care and they apologised and re-scheduled for the following Sunday. Again I get confirmation emails to say delivery will be Sunday. Then the preceding Saturday I get a call from the driver to say they will not deliver on Sunday because they don't work Sundays. And when I told him I had paid for Sunday delivery, and it was confirmed but customer services, he told me they ****. He did not deliver my order on Sunday. He tried to deliver on Saturday when I was not home. And then they cancelled my order and issued a refund. So I have now lost out on the patio couch I had bought and paid for because I was not home for the wrong delivery days they decided to deliver on.
1 year ago
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Superbalist.com has a 1.5 average rating from 237 reviews