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Superbalist.com Reviews

1.5 Rating 223 Reviews

9 %

of reviewers recommend Superbalist.com

Company Reviews

1.5

Based on 223 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Superbalist.com 5 star review on 8th April 2024

Refilwe Mogorosi

Superbalist.com 1 star review on 17th April 2023

Superbalist.com 1 star review on 17th April 2023

Superbalist.com 1 star review on 22nd March 2023

Superbalist.com 1 star review on 22nd March 2023

Superbalist.com 1 star review on 22nd February 2023

Superbalist.com 1 star review on 4th January 2023

46

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I so far bought 3 perfumes D&G and they last long same as the perfumes from other retail stores [Dichem & Clicks], their delivery is fast, I have never encountered any problems like even now I ordered NWS NIKE FLEECE yesterday Sunday when I check the status says Dispatched, honestly I am happy with their service 😀”

Superbalist.com 5 star review on 8th April 2024

Posted 1 week ago

“Incomplete order Only received 12 items instead of 20 items, and I haven't received any help, I tried to call them and even sent them an email but still🤷‍♀️”

Posted 4 months ago

“Your shoes they are fake;made in China Replay even raw”

Posted 5 months ago

“I ordered a patio couch and paid for Sunday delivery as I was unable to be home on other days. Delivery was confirmed. The couch was not delivered. On Monday I received a message that it would be delivered on Monday. I called customer care to reschedule for the following Sunday. This was confirmed. On the Saturday prior to delivery I received a cal from the driver to say that he does not work on Sundays and that they lied to me that they could deliver on Sunday. When I told him I could not receive the item on Saturday he processed a cancellation of my order and my couch was sent back to the warehouse and a refund supposedly processed. 9 working days later still no refund. After a number of emails unanswered I finally called and was told they would process the refund today. Still they have not send me confirmation of this as promised. Now I have to wait a further 5 days not knowing if I will receive the refund or not. Shocking service from Superbalist.”

Posted 5 months ago

“I bought from Superbalist and my order wasn’t delivered on the scheduled date. When I called the following day to enquire about it, I was told that the item went to the wrong warehouse and they are stony sorting it out and I should wait until I get an SMS and they are not even sure when I will get that SMS as they are still busy trying to get my order to the correct warehouse.”

Posted 5 months ago

“I bought a couch from Superbalist and paid for Sunday delivery. I received confirmation sms and email to say my order was being prepared for delivery and I would receive it Sunday. Waited at home all day Sunday - no delivery. Then get sent a message to say that the item will be delivered Monday - when I am at work so I managed to contact customer care and they apologised and re-scheduled for the following Sunday. Again I get confirmation emails to say delivery will be Sunday. Then the preceding Saturday I get a call from the driver to say they will not deliver on Sunday because they don't work Sundays. And when I told him I had paid for Sunday delivery, and it was confirmed but customer services, he told me they ****. He did not deliver my order on Sunday. He tried to deliver on Saturday when I was not home. And then they cancelled my order and issued a refund. So I have now lost out on the patio couch I had bought and paid for because I was not home for the wrong delivery days they decided to deliver on.”

Posted 6 months ago

“Superbalist have a bad service lately,2 weeks back I ordered and on the day of delivery I got a mail saying they apologize they delivered on wrong warehouse. I waited for another week for my delivery on the day of delivery when I called I was told my order was canceled because the driver came 3 times imagine I'm at work reception is there. Ok on my Monday I reorder the delivery was today around 12 I got a miss call I returned a call immediately the phone was on on voice-mail, after an hour I get hold of the person whose a driver he told me I buzzed at your reception no one opened ,he asked what time I go home I said 5 he said he will come before 5. Since I ve been calling before till now no answer phone just ringing. The service is bad and they don't care about customers won't recommend.”

Posted 6 months ago

“I bought Calvin Klein Euphoria perfume, while it was on "sale" at R1100. I still had my old bottle but thought I would top up while it was on sale. I'm ever so sorry I wasted R1100!! I do not believe what Superbalist sold me to be an authentic perfume! It is advertised on their website as a Calvin Klein perfume and priced at the same price as other reputable retailers like Edgars, Foschini etc. However, it definately does not smell or perform like my old bottle! The smell is gone within a few minutes of spraying, and I'm left with a faint almost chemical smell! It is illegal to be selling counterfeit products, and I realised right after the first time I used it, that I had been duped, because perfume is non refundable or returnable on Superbalist! Is there any way a person can take this further? If their products are counterfeit, which I believe they are, then they should not be listed on their website as authentic or using the designer brands name, and CERTAINLY not charging people what other retailers are charging for AUTHENTIC perfume! There should be an investigation into this, as I see I am not the first person to be complaining about the perfume they are selling....”

Posted 6 months ago

“I have had the worst experience trying to get a refund for an item I returned a month ago. It has been 4 weeks and I still haven’t received my money. I have never ever experienced such incompetence and lack of empathy for the customer. Initially the refund was paid but they used the wrong bank. When I brought this to their attention, they said they would investigate and give me feedback but nobody attempted to resolve the problem or even give me feedback. The matter was handed to Muntu S, who is a supposed manager but he has been so unhelpful. He never returned my calls or emails and he doesn’t know how to handle customer queries efficiently. Superbalist needs to train their staff on how to solve problems because that is essentially what good customer service is about and without good customer service, you will not have returning customers. A week ago I spoke to Grant who assured me that he would assist to resolve the situation. He loaded the payment and contacted finance and I was so hopeful that it would be resolved. I was pleasantly surprised when he kept his word and notified me once the payment was supposedly made. It has been a week since they claimed to have processed the payment again but still I haven’t received anything. Grant promised to check on the proof of payment once available and give me feedback but I am yet to see any proof that the payment was made. I have spent so much time, effort and airtime contacting these people to try and get my money back. I am tired and frustrated and going to take the matter to small claims court if I don’t receive my money this week. Be warned, stay far away from Superbalist. The promotions and discounts that they offer is really not worth hassle and horrible customer service. I will never again purchase from this company”

Posted 8 months ago

“Placed an order 4 weeks ago, the order arrived at the pick up point. I opened my order for Ray-Bans infront of the counter assistant at the pick up point. Inside was a Ray-Ban box, with a Ray-Ban casing but unfortunately NO RAY-BAN INSIDE. This matter had to be investigated and took 3 weeks. 11 days ago a refund was approved and yet no money has been refunded to me.??? Easy how Superbalist immediately deducts money from your account, but then fails to deliver the product and still keeps your R2350???? Never ever order from them, they will take your money. Never answer phones,, no respond to emails and when someone eventually answers the matter gets "escalated"????? Lies. Thieves.”

Posted 9 months ago

“I purchased a Fossil watch through Superbalist during December. In April the watch started losing time even though it is supposed to be a "kinetic" watch - i.e. no batteries required. I logged a return which was approved and Superbalist collected the product. It is now more than a month later and I still haven't received a refund. Superbalist claims that they are waiting for a response from the supplier. I don't understand how this is my problem as I dealt with Superbalist and not the supplier. I don't think that I'm going to get my money back any time soon as their customer complaints division doesn't seem to care. I will not purchase anything from them again any time soon.”

Posted 11 months ago

“I bought a polo Berkley clutch purse bag green, February 2023, it is only April, 2 months later and this product is peeling with general daily usage(just being in my bag), I had an issue with the way this product was delivered in aswell, wrapped in a plastic bag, with no confirmation that this purse is an authentic polo brand.”

Superbalist.com 1 star review on 17th April 2023

Superbalist.com 1 star review on 17th April 2023

Posted 1 year ago

“I ordered white tekkies on the app and received black sandles. I have logged an exchange but I am not receiving my return code to take it back. I tried to log it again and it says its not returnable, I only got the product two days ago. I want the correct product that I ordered! No feedback from support!”

Superbalist.com 1 star review on 22nd March 2023

Superbalist.com 1 star review on 22nd March 2023

Posted 1 year ago

“I ordered a pair of vans and socks but they delivered me juice and a codeine 💔 am so disappointed that I won't be having appropriate shoes for a ceremony that I need to attend tomorrow 💔💔💔”

Superbalist.com 1 star review on 22nd February 2023

Posted 1 year ago

“Don’t waste your time buying from them, they sell fake products, their pefurmes don’t even last for 5 minutes, fake fake fake!!! & I’m not buying from them again ever. They don’t even want to refund on items”

Posted 1 year ago

“Superbalist, how many emails do I need to send to you to get my money back? 10 working days have lapsed and still nothing. Why do I need to hunt you down to get my money because of an error from your distribution warehouse?? You guys are scammers who must be exposed!!”

Posted 1 year ago

“These guys are just. Thugs, thieves. I have been waiting for my refund for over a month now. Extremely disappointing. I will ensure people know about this.”

Posted 1 year ago

“Hi bought R2700 worth of perfumes on Superbalist for Christmas gifts and they are all fake. The Eli saab le parfum last 2 seconds. The hugo boss doesnt even smell. The boxing and bottles looks absolutely legit but the perfume is definitely not original. I did read the disclaumet about parallel imports perfume but as far as I understood this doesnt mean it is fake? I would definitely not recommend buying these perfumes.”

Superbalist.com 1 star review on 4th January 2023

Posted 1 year ago

“Their perfumes are fake and it gave me a rash mxm.”

Posted 1 year ago

“Pathetic!!!”

Posted 1 year ago

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Superbalist.com is rated 1.5 based on 223 reviews