Awful refund experience.
* I ordered R1000 worth of goods.
* Used R250 voucher. Credit card for balance.
*Returned some ill-fitting clothes, and kept some.
* Kept R400 worth of goods.
* But instead of using the R250 voucher and paying the balance by cc, they've charged the full amount to my credit card. And refunded the voucher!?!
So I still have a stupid R250 voucher.
They refuse to rectify.
Nothing in T&Cs to support this practice. Actually, the opposite.
An unfortunate experience that will prevent me continuing to support them.
1 week ago
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