Superbalist is by far the WORST company I had to deal with regarding a return. My item was collected and received at the warehouse on the 7th of Novemeber and its now 10 days later and more than 30 emails and phone calls back and forth and my item has not yet been inspected. I have been promised pgone calls and emails regarding feedback yet not once did they even try calling me to let me know what is causing the delay. They full of fake promises. It is ridiculous for an item to take 10 days to be inspected the whole return process is supposed to take 10 days. I will never purchase from them again.