It with great disappointment I log this review / complaint but South Africa needs to know what they in for when returning items. Summary of events: Returned 3 parcels (over R4000). All items collected 4 December. As per yesterday comments from direct message help on social media order received back on the 9th. First call to Superbalist agent 10 Dec, you must wait 10 - 14 days for a refund... Agent 2 called after the above period - your items are not received at warehouse? (As we see now this is in conflict from what I was told yesterday) however they say they will follow up but your money is coming soon. Agent 3: you will get your money on 21. Each one of these calls kept me holding for over 30 minutes until an agent answered then additional holding while each agent on the various days had a different version of events. Tomorrow is Christmas and I am R4000 out of pocket. This is unethical and not what you expect from any online shopping store. We order, we must pay. When we want to return we must wait for a week to have the parcel collected plus 10-14 days and then it ends up being 30 days plus and counting. PAY BACK MY MONEY! and stop giving me excuses.