I requested a collection on the 2nd June - and pick up was for 8th june- orders 8029064 and 8028894, I requested a return again for other items on the 7th june pick up was scheduled for 9th of June. I have been working from home since lockdown to date and if im not at home there is always someone home. The couriers did not once arrive from the 8June till today 24th JUNE. I finally sent an email on the 12 June - Nadine Piedt response and said couriers will arrive the next day the 13th, they did not arrive i sent an email telling them that the courier did not arrive - Kauthar isaccs then responded on the 14th ( 1 WEEEK GONE) once again apologizing for the inconvenience caused and tell me the courier have confirmed that and reschedule pick up for the next day, on the 17 June again Kauther says she has AGAIN confirmed that pick up will be on the 18 June the next day, on the 19 (WEEK 2) again i send an email courier have not arrived, on the 21 june - i spoke to Zintle Dubeni who advises me i can go drop the items off at a pick up point.lets recap its been 14 days awaiting delivery, every day i have to be stuck at home, because EVERYDAY Im told couriers are coming, for them to never pitch. FRom the 17 june im already telling everyone i speak to i want to rather go drop off the items at a pick up point because the COURIER NEVER ARRIVE!!!! The response is still they will investigate with courier and get back to me - after each call and email i wait 48 hour for a response which will say the courier are coming and yes TO THEM NEVER ARRIVING!!! 22 June spoke to Nadine Piedt again- said will follow up with courier Today is the 24 June - It has been 16 DAYS waiting for your couriers, i have numerous times requested that you cancel the request and ill log another return and go drop off the item myself at a pick up point. This has been a frustrating, tedious, and disgusting service from Superbalist.