Order number 138821. Purchased my items and sent an email to confirm payment on 18/9/2020. At the time of purchasing it was made clear to Superbath, I will be purchasing from overseas and my items were to be delivered to our shipping agents. I received an email on 20/9/20 confirming my order was now being processed. Delivery was not made and I only found out when my shipment from the UK arrived. I contacted Superbath on 20/1/21 and spoke to Sabrina who confirmed that they had not delivered as my payment had not been matched to my order, their mistake, she was very helpful and I appreciated her service. Anyway, I understood and advised her that I was yet to arrange a new delivery address therefore if they could hold off on delivery until I send an email with the new address. I sent an email on the 25/1/21 providing the delivery address, I did not get a response, therefore followed up with a call on 26/1/21 and spoke to Timothy who said the order had been dispatched to my original shippers address. I explained to him that they should have delivered at that address. He basically insinuated it was my fault therefore I should arrange with neighbours to accept my collection. In the end I spoke to Blair whom they said was a manager. He was understanding and said he would follow up with the couriers and get back to me. I sent a follow up email of my conversation on 26/1/2021. I received no response until I contacted them again on 29/1/21. I spoke to Timothy again who was suggesting i arrange with someone to pick up the goods from Manchester (the delivery address I had given them is in Birmingham.) He flat out refused to see reason and insisted they can only deliver to the old shippers address and there is nothing they can do. In the end I requested a refund to which he asked me to put in writing. I did so and he confirmed receipt of the email but refused to give me confirmation in writing that they will refund as he said he wasn't sure if they could refund the money to me. I insisted on speaking to someone else and that I get confirmation in writing. After I insisted, he hung up on me. Issue not resolved. 1,608.67 GBP gone and no items received not sure if I will receive my items or my money back from this organisation