I had one of my worst customer service experience with Superbath. The company has no presence in the UK. Before replacing the order I was confirmed that they have most of the items in their UK stock but as soon I placed the order they said all coming from Germany. I should have received all items within 2-3 weeks but it is over 2 months and I am still waiting. They have one guy who receive the calls but very little understanding of customers needs. He just repeats a few words "ASAP, "Will let you know", "Next 2-3 days" etc. He blames Brexit, Courier companies for everything. Please be aware... Please don't even go near to them...