ISI GmbH (the fraudsters behind SUPERBATH.co.uk) have not delivered well over £/€1000 of goods in FOUR month. After TWO month they stopped replying to all communications from us. The London telephone number is and has NEVER been answered (several family members and our builders have tried!)! The only reply we got was to emails EVENTUALLY (but not since the beginning of July 2020). We then cancelled the order (our right under the Distance Selling Regulation) AND after SEVERAL fruitless desperate appeals to their better nature to fulfil the order. That’s when the stopped replying altogether. We then advised them through PayPal that the goods are no longer required and demanded a full refund. Since ISI (SUPERBATH.co.uk) had no defence to the claim, they didn’t respond to PayPal either. Instead they sent off a tiny parcel (according to the DPD tracking website). When this was incorrectly recorded by DPD as delivered), they (NOT so Superbath.co.uk) THEN put the tracking number against EVERY item ordered - IN DEFENCE OF MY LEGITIMATE PAYPAL CLAIM. DPD have admitted that they accept that WE DID NOT RECEIVE the parcel AND that the picture (proof of delivery) is incorrect AND no proof of actual receipt where, when or by whom! There are THREE issues here. 1. ISI GmbH did sent something (an empty box?) A FULL WEEK AFTER THEY HAD BEEN ADVISED THE GOODS ARE NO LONGER NEEDED & TO ISSUE A FULL REFUND, 2. The box is CLEARLY FAR TOO SMALL to contain the whole order (and WE did NOT receive, sign for...this unsolicited delivery!). There is NO space in the box for the higher value items, AND finally 3. ISI GmbH (SuperBath.co.uk) IS FRAUDULENTLY DEFENDING our legitimate claim through PayPal. PayPal simply states the tracking number to refuse to refund! So, YOU HAVE BEEN WARNED. AFTER FOUR MONTH WE HAVE NO GOODS & NO MOMEY back. What makes it worse is that PayPal is refusing to honour their buyer protection promise and refusing to compensate us, PROTECTING the criminal fraudsters at ISI GmbH (Superbath.co.uk) facilitating the fraud! We will probably have to involve the police. At least we will not have to pay out any more money in the civil courts. The police is under a statutory duty to investigate criminal activity. The criminal courts are also funded by the tax payer. Not sure how or where to complain to about PayPals activities and failure to act. It is also not a great feeling to be labelled a liar by PayPal DESPITE having provided PayPal with concrete proof an evidence to the contrary. The attached photo from the DPD website is supposed to prove receipt of two GROHE H-frames (standing waste to chest height on a average adult human), a standard washbasin, several fixtures and fittings for a bathroom and wet room, like shower and bath mixer taps! REALY? I repeat NO goods and NO refund received!