Terrible company. Their customer service staff are pushy, speak over you and try to force you into upgrading parts of your holiday, not particularly nice people to deal with. I had my holiday booked at the start of lockdown so it was of course cancelled, I am now five months down the line have had staff hang up on me, refuse to speak to me because they were not the original staff member I was dealing with, say they would call me back and then I would hear nothing. Their continue to push the idea of rebooking another holiday and had their customer service been better I might have considered but honestly I just want my dealings with this company to be over but they are still saying that they have no idea when or if I will get a refund. I would not recommend them at all.