“My recent experience with a member of customer service team Neil Woodcraft was a pleasant one.
He was polite and efficient, trying to resolve the issue to the best of his abilities.
Well done, keep up the good work.”
“Had to report my travel. They was asking me to pay an extra 400£ for the same trip. As the original price was 359£. So I asked them to cancel. So they said that if I cancel I will lose my 159£ deposit and pay on top off that 55£ cancellation fee. I just hung up. I won’t recommend this company. And be careful when giving deposit make sure is refundable.”
“Was lured to this travel agent by a travel zoo promotion to Budapest … price ended double what was advertised …. Was told after several follow ups I would get the agreed city view room but the hotel in question on arrival was not aware … was charged an inflated price for taking an extra bag on a Wizz air flight .poor communication pre , during and post trip”
