Anonymous
I agree with all the negative reviews on this site. This company took orders they could not fulfil, as greed took over. They gave out false royal mail tracking and said the order had been posted. Three weeks later and no replies to various emails and facebook posts I demanded a refund or I would go to the trading standards office. They gave the corona virus as an excuse to take money from customers when they knew they could not replenish their stocks due to people buying en masse. Other companies online can deliver in a few days but this company couldn't simply because they did not have the stock in. I have had to block them for sending me aggressive communications because I demanded a refund. If a company takes money, cannot deliver and refuses to communicate what alternative is there other than to ask for a refund? I ordered from two other companies who DID deliver good quality food in just a few days. Their facebook website was full of angry upset customers, and they still did nothing about it other than using flimsy excuses. They have now deleted these comments and disabled their comments section on Facebook. Yes you were inundated with orders, but so have other companies who managed to deliver AND remain professional. We all received an email saying that they were reporting people to the police! For what? If this is true why tell innocent customers who have paid good money for food to be delivered? The most unprofessional company I have ever come across. I am not sure they will recover from this as I have seen hundreds of negative feedback on different sites. Under no circumstances would I EVER order from them again. The worst company ever!
3 years ago
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Superfood Market has a 4.1 average rating from 209 reviews

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