Vulnerable customer ordered items 3 items in bulk, payment accepted. Made contact with the Superfood after not receiving items over two weeks (very patient). Was promised that items would be sent out as a priority- to be refunded 03/04 with no explanation. I am vulnerable and shielding and live with a child with complex needs. I am never rude and always show common courtesy. On this occasion, I am absolutely disgusted and appalled. I myself am a front line worker so am rooting for all during this awful pandemic. However misleading customers is totally unacceptable. To take full payment, for over a fortnight, advertise those products were in stock is very misleading, then to send me a personal message promising that items would be sent out as a priority! We were relying on those items as we shielding. I am sorry for all that trusted your company and missed out on buying from reputable, trustworthy businesses who had available stock.