One of our booths was shipped without legs. We left the booth wrapped in the shipping plastic while we waited for the legs to arrive. When we unwrapped the booth to install the legs we discovered a full cut on one side through to the wood. There were two other small defects as well. When we requested a replacement, we were accused of causing the damage and offered a "vinyl repair kit", which of course we have no idea on how to repair vinyl. At some point a manager stepped in and again accused us of causing the damage. She then proceeded to attach a copy of the invoice that I signed and a highlighted version of the shipping agreement that showed I was supposed to inspect the items prior to allowing the shipping people top leave. We are a small non-profit and these booths were 30% of our remodeling project. I am so disappointed with this company. I feel very ripped off. This is what I get for trusting that the booth was not damaged. Lesson learned!