Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.54

4.5 Rating 358 Reviews

87 %

of reviewers recommend Superior Seating

4.5

Based on 358 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 2nd May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The best I’ve dealt with in this whole opening a restaurant journey, that have the best quality, the best service, all the girls, Candy, Ruby they so nice and help you, Ed, Greg, everyone is just a pleasure to deal with, their quality too.”

Superior Seating 5 star review on 6th April 2025

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Posted 5 months ago

Thank you so much for the kind words, it truly means a lot to us. We're glad we could be a part of your journey and help make the process smoother. Superior Seating team enjoyed working with you, and we wish you every success in your restaurant. Hope to work together again down the road!

Posted 5 months ago

“Stay away from this company if you are a restaurant and need to move your tables. Bases and hardware are cheaply made, and snap easily. Customer service offers no solution, and only puts blame back on the business.”

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Posted 1 week ago

“Customer service, delivery time, The product all amazing 😍😍😍”

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Posted 1 week ago

“Our chairs arrived and they are absolutely beautiful. There was a problem, but fortunately, we were able to contact Lisa. And she solved the problem. We had some other issues, but fortunately, Lisa was able to take care of everything. You're lucky to have such a great employee. And your products are outstanding.”

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Posted 2 weeks ago

“great service”

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Posted 2 weeks ago

“Jane is terrific!”

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Posted 1 month ago

“Very good material”

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Posted 1 month ago

“I love working with Superior Seating! Jane takes fantastic care of me. I had to get some barstools to a customer and Jane expedited the order for me and they arrived on time! This was a great feather in my cap because they own multiple restaurants and Jane made me look like a superstar for upcoming orders. Thank you Jane!!!”

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Posted 1 month ago

“We needed patio furniture quickly and they worked with us to get it done. The quality was amazing and price was even better!”

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Posted 1 month ago

“fast turn around. ggreat product!”

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Posted 1 month ago

“Great chairs for the investment!”

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Posted 1 month ago

“We are disappointed with our experience purchasing chairs from Superior Seating. When we priced 50 chairs, the price was $99 per chair. Within a month when we received news we had been awarded the grant needed to purchase them, the price went up to $129 per chair. Despite repeated requests to honor the previous month's price for our public library, we were denied. This was the first of a number of disappointments. We ordered and paid for lift gate service, but this was not provided. We were offered a credit of $150 for lift gate service, but we are not prepared to order any other chairs. In addition to the dangerous delivery, the back leg chair glides are not secured and continue to come loose. Unloading 50 chairs, our employees were overwhelmed: one employee is still suffering a large bruise covering over half of one of her forearms. We are pleased with chairs themsleves; they seem sturdy and are as pictured, but the process has been troublesome and frustrating. Thank you for requesting feedback. We hope this helps.”

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Posted 1 month ago

Thank you for sharing your review. To address the pricing, lots can and does happen in 1 month. We reserve the right to change the pricing of our items without notice to reflect the current economic environment. The quote you were provided had expired and the new pricing was in effect. In regards to the lift gate, we apologize for the miscommunication with the trucking company. Most of our orders are shipped as "loose" freight - not on pallets in order to save money for our customers. Therefore it is not unusual for the truck to NOT to have a lift gate. As you stated, we offered a credit of $150. We can of course issue a check to you if you are not ready to order another batch of chairs. The glides may have gotten loose during transport and we happy to send you more, had you mentioned it in our correspondence. Feel free to reach out to request the glides and the refund of $150. Thank you, Superior Seating Sales & Support

Posted 1 month ago

“Top notch quality.”

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Posted 1 month ago

“Love our new retro chairs. The product, quality & customer service was outstanding. Will definitely use in future!”

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Posted 1 month ago

“Was not aware it came completely disassembled. No instructions were sent with any items and only half of the hardware was included. Hours and hours of extra work and hundreds of dollars in screws and bolts.”

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Posted 1 month ago

“We are very happy with the product, 100% satisfaction and costumer service it’s awesome. Thank for the quality.”

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Posted 1 month ago

“Beautiful products & really nice customer service people. I had a lot of questions for them and they always were so nice and helpful.”

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Posted 1 month ago

“Lisa made the whole sales process very easy!”

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Posted 1 month ago

“Excellent quality furniture and great customer service. 5 stars for this company.”

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Posted 1 month ago

“Great commerical chairs - they have a sleek look and durability not found at your everyday sites. We’ve received a ton of compliments on them. We will continue to use superior for our seating needs.”

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Posted 2 months ago

“Very disappointed in the customer service of this company. We are in the process of building a new store location. We hesitated to order prior to our building being complete, but after confirming with the sales people numerous times that our shipment wouldn't go out until the week of July 21st, we felt confident making this purchase. A week after ordering, an email came through that our order had been shipped. They did refund the $450 freight fee, but refused to stop shipment. We had to rent a storage unit and have staff available for delivery. Just an overall unpleasant experience with this company.”

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Posted 2 months ago

Superior Seating is rated 4.5 based on 358 reviews