Superior Seating Reviews

Name: Superior Seating
Address: 721 Boulevard, Kenilworth, NJ 07033, Kenilworth, New Jersey
Rating: 4.59

4.6 Rating 205 Reviews

89 %

of reviewers recommend Superior Seating

4.6

Based on 205 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Superior Seating:

Superior Seating specializes in commercial furniture for the hospitality industry. We offer a large variety of chairs, bar stools, booths, table tops and bases that can complement all types of décor, from casual eateries and rustic bistros to high-end steakhouses and elegant banquet halls. If you’d like to extend your patrons’ dining experience to the outdoors, you can create an inviting patio dining area with our large variety of high-quality outdoor furniture.

Superior Seating is backed by decades of experience in the commercial seating industry, bringing to our clients a powerful combination of expertise and industry connections. The materials and components that go into our products are hand-selected with a relentless focus on providing the best value to our customers. We carry an extensive curated collection of the finest commercial seating products in the industry for both indoor and outdoor environments. Each of our Superior Seating products is expertly assembled, upholstered, and shipped from our New Jersey factory.

Superior craftsmanship is evident in each and every piece we sell. Select products are backed by our lowest-price guarantee, and our customer service-oriented approach is second to none. From the materials we use to the freight partners we work with, we refuse to settle for anything less than the best. You can read about our order process here to learn more about how we provide you with the best shipping value. With tons of stock and dedicated craftsmen on hand, most products are shipped within 24-48 hours.

Visit Website

Phone:

8662132401

Email:

shawn@superiorseating.com

Location:

721 Boulevard, Kenilworth, NJ 07033,
Kenilworth
New Jersey
07033

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Superior Seating 5 star review on 15th April 2024

John Gray

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery of the furniture was handled very poorly, a few pieces of furniture was damaged was discovered upon removing the shrink wrapping.”

Helpful Report

Posted 1 day ago

“One of our booths was shipped without legs. We left the booth wrapped in the shipping plastic while we waited for the legs to arrive. When we unwrapped the booth to install the legs we discovered a full cut on one side through to the wood. There were two other small defects as well. When we requested a replacement, we were accused of causing the damage and offered a "vinyl repair kit", which of course we have no idea on how to repair vinyl. At some point a manager stepped in and again accused us of causing the damage. She then proceeded to attach a copy of the invoice that I signed and a highlighted version of the shipping agreement that showed I was supposed to inspect the items prior to allowing the shipping people top leave. We are a small non-profit and these booths were 30% of our remodeling project. I am so disappointed with this company. I feel very ripped off. This is what I get for trusting that the booth was not damaged. Lesson learned!”

Helpful Report

Posted 4 months ago

Hi, Angela and William, It has come to my attention that Candie was trying to resolve the issue of the damages on the booth. I would like to address this. We have shared with you a copy of the BOL – Bill of Lading and proof of delivery. As you can see, the order was received without damages and none were marked on the BOL. Please review the FAQ below which describes our shipping terms. https://www.superiorseating.com/faq What do I need to do to receive my order? Someone must be available to inspect and sign for your order. When the carrier arrives, inspect the shipment for any damage and a proper count and note any issues on the Bill of Lading documents for your records. If you suspect damage you must note that on the Bill of Lading otherwise, we will not be responsible for the damage. If you absolutely can't open boxes to check for damage - sign for concealed delivery. For more information please review our shipping policy by clicking here. In our extensive experience of manufacturing and shipping commercial seating products, it is clear from the pictures of the damages, that the booth side (all damages on 1 side) was dragged on the floor or ground, or possibly pushed through the doorway. Our products are thoroughly inspected prior to shipping. The liability for the damages not indicated on the BOL at the time of delivery lies directly with the receiver. We always thrive to provide excellent customer service not only at the point of sale, but also assist with situations of damages caused by unforeseen circumstances (unloading, dragging, etc.). We have offered you a repair kit and a small partial credit so that you can have the booth repaired on site. I believe Candie was very accommodating and was trying to resolve this amicably. If you would like to discuss further, please contact me directly. Thank you, Jane Superior Seating P: (866) 213-2401 F: (866) 732-8025 E: sales@superiorseating.comW:www.superiorseating.com

Posted 4 months ago

“****Anyone trying to replace or buy chairs or stools for home or a business. I would be very very careful dealing with Superior Seating in Kenilworth NJ. Flash back to September 2022…I bought new bar stools and within 3-4 months they were already broken! I called the company which then gave me a long run around and refused to replace the stools. They offered to sell us the same stools but at a discounted rate! Smfh. I then told them I would be calling the better business bureau so they then tell me they would allow me to go to a warehouse to possibly fix the stools. To make it seem like they are trying to help us. This is going on for months might I add. We didn’t finally get the address until last week sept 2023!! The warehouse then states they can’t fix them and still will not replace the stools but we can pay $25 each stool for a different model which don’t match the set we purchased of stools and chairs for our business. Then the sales guy who sold me them Ed said I have to again speak to someone else in the company named Jane the sales manager whiuch was the one who originally gave me the run around (which is the most rude and unprofessional person you could speak to might I add my husband could barely get a word in with her) so once again we are being bounced to someone else with no real solution and they do not stand by their products. This is the worst most unprofessional company I have ever dealt with!! I informed them I will be speaking to our attorney and filing a claim as I have exhausted every avenue to try to fix this situation and keep a good relationship with these people. Do yourself a favor and be careful. The floor models are not what they are sending out. Ed even admitted to us we probably received a bad batch!! Smfh. He then said since I will not take the offer of paying for new stools and taking it as a loss that he will not do anything for us. Absolutely disgusting and disappointing !!”

Helpful Report

Posted 6 months ago

Thank you for your recent review. We just would like to set the record straight. We have addressed your concerns and issues with your 9 bar stools as soon as you contacted us - a few months after you purchased your bar stools (Purchased in September and reported a problem in January). You spoke to each and every sales person in our company. There were numerous emails and phone calls that everyone answered in a timely and professional manner which we have full history of. You reported that the bar stools with backs have started to have bent legs - 9 out of 26. We discussed what could have been the problem. You mentioned that your customers tend to rock back and forth on the stools and that this may have been an issue but you are not always at the bar to manage your staff. We sell commercial quality products all over US with this particular model in thousands per year. We have virtually no complaints about these stools. As with anything, when the furniture is used as intended, there should be no issues. Also, there is no such thing as "bad batch" when referring to 9 stools failing at ONE restaurant out of thousands sold all over the country. Having said that, we did offer to replace the bases of the stools at 50% off. You declined the offer never to be heard from again. TILL NOW.... We suggested to take a few of your damaged bar stools to our factory and see what options you may have available now even though the chairs are now OUT OF WARRANTY. Our production manager at the warehouse advised you that they were not salvagable and provided yet another solution to purchase another model of brand-new bar stools. The replacement bar stools offered are fully welded and extremely durable and would have been an upgrade over your current ones at @ $25 per bar stool which is a very reasonable offer given the time-lapse and the history of things. After rejecting yet another reasonable offer at a solution, you and your husband came storming into our showroom at the time of closing and were forcefully trying to resolve this with one of the sales people. The $25 offer still stands, regardless of the one-sided and malicious reviews you have posted about our business on every site imaginable.

Posted 6 months ago

“I still haven’t received my furniture. The shipping company told me they would deliver it yesterday and never called or delivered. I’ve called twice this morning 6:30am and 8:30am and they can’t tell me if it will be delivered today or not.”

Helpful Report

Posted 7 months ago

“Ordered 30x30 5pcs, 24x30 9 pcs, delivered wrong size all are 24x30 waited for few weeks for the replacement, when the delivered the replacement, one of the top have crack or scratch on it, the warehouse called it an open grain, and won't replace the top, I pay for a new top and i'm supposed to get a nice good top not with an open grain "I am truly sorry to hear that you did not have a good experience. I was not able to obtain the approval to replace the top for you at this time. The stain of the top is in the open grain."”

Helpful Report

Posted 1 year ago

“Snake oil & wolf tickets here folks. They hide behind high shipping costs on low dollar items so when they send the wrong items it cost more in shipping than the items in question. Overall the people are kind but culture is a viper's nest. I suggest strongly finding somewhere else to do business.”

Helpful Report

Posted 1 year ago

Interestingly, the above review makes no mention of the reason this review was even posted. After placing 2 orders with us for outdoor furniture earlier in the year, we were asked to send levelers for the table bases purchased. The total amount spent on these levelers was $30.00 with $20 in FedEx shipping charges. After receiving the levelers, the customer contacted us and expressed his dissatisfaction saying he expected to receive SELF-LEVELING LEVELERS WITH SPRINTS. 1. We do not carry such levelers. 2. We would only sell parts that belong to the item previously purchased. 3. We did offer a $30 refund if the levelers were sent back to us. Clearly, the above review is no way a reflection on our company, hardworking people and overall superior customer experience we strive to provide with every interaction. It is unfortunate that someone would take their precious time to submit such a review.

Posted 1 year ago

“Such a fruad company! Website show in stock. When it's not, kept telling me 2 wks, turned into over 2 months, shipment was horrible, missing parts. No communication from the shipping company, it just showed up, blaming the shipping company, i guess. Very unprofessional, it should have been wrapped in one order on a create, nope it was all separated, read the review before mine, same issue. I wish I saw that reviews prior to buy from them. Stay away from this company!”

Helpful Report

Posted 2 years ago

“It takes too long for shipping and missing parts.”

Helpful Report

Posted 2 years ago

“They have horrible customer service and don’t communicate things very well. If your order from them, you will receive everything separately, wait a very long time for it, and then you will have to go into the truck yourself and unload it. Then they try to call you 10 mins before they will be there to tell you to unload it. They don’t call the day before or anything to let you know a delivery date and time.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. As an online merchant who takes the customer service very seriously, we would like to address your review without any delay. Though you marked your review as Anonymous, we know exactly who posted it. In our 35 years of business happily serving thousands of commercial customers, we have rarely, if ever, come across such a blatant attempt at slandering and smearing of a business that did absolutely nothing wrong. Not only did you disregard our clear shipping policy but verbally abused our sales and support staff, after we continually tried to explain our policies and procedures. Our shipping policy is available to all of our customers online and in our email communications before and at the time of order placement. You abandoned our delivery driver for 3 hours while we attempted to resolve the matter. Instead of trying to find the appropriate help to unload the order, you devoted your efforts to leaving slanderous reviews on no less than 3 customer review sites. As shows in the email exchange below, after being informed that your abusive call was recorded, you promised to take down your reviews and accept the order so that the driver can proceed delivering subsequent customer orders. After accepting the delivery, you continued your conniving behavior by leaving false and hurtful reviews online and even had the audacity to ask us to help you with your post-delivery questions on installation (which we answered promptly). Our entire sales and support team is HORRIFIED by your actions and DEMAND that all of your libelous reviews be taken down IMMEDIATELY. From: Katie Sent: Thursday, August 12, 2021 2:21 PM To: Superior Seating Sales Subject: Re: FW: Katie M. It?s been deleted and did not say any homophobic or racist comments. Did not say the race of any employee or the driver actually. And my server coming in is small and will openly tell you he doesn?t do manual labor or heavy lifting, that he can?t. I know this because I asked him for help to move a different table in my dining room. So it?s actually not homophobic, it was a fact that he says himself. And considering that actually I am gay and recovering from surgery, so I can?t lift anything which was why I kept telling the lady I can?t lift anything. And I was never given any timeframe on delivery or any kind of tracking info to even have the opportunity to have someone else there. On Thu, Aug 12, 2021 at 2:07 PM Superior Seating Sales wrote: HI, Katie As we discussed on the phone, we had tried to accommodate the fact that you were not prepared for your delivery. The driver was going to wait till 4 pm at which time you indicated your staff shows up. We were trying to resolve this amicably and everyone?s best interest. However, we have been notified that that you have posted several reviews about our company in which none of the information disclosed is accurate. Please see our delivery policy attached. How is my order shipped? Superior Seating partners with a select network of freight carriers. When an order is placed, we reach out to them and determine the best carrier for that particular shipment, taking into consideration the order size, distance, time to delivery, and of course, cost. For more information please review our shipping policy by clicking here. https://www.superiorseating.com/shipping-policy In addition to you homophobic, and racist comments about the driver and your own staff (!), you took the liberty of using a foul language on the phone with one of our sales reps. This is highly unacceptable. You may like to know that all of our phone calls are recorded. We need to resolve this asap: 1.Please take down your reviews 2.Please send someone to unload the driver immediately. PLEASE ADVISE ASAP Superior Seating P: (866) 732-8123 F: (866) 732-8025 E: sales@superiorseating.comW: www.superiorseating.com Showroom: 721 Boulevard, Kenilworth, New Jersey, 07033

Posted 2 years ago

“Very bad delivery.. more then a Month…”

Helpful Report

Posted 2 years ago

“The shipping was more than double of what I was told at my first conversation”

Helpful Report

Posted 2 years ago

“DO NOT DO BUSINESS WITH THIS COMPANY! We bought and paid in full for the booths. The lead time was 4-6 weeks. No updates were provided during the construction (despite several inquiries). Finally at around the 5 week mark we were told that the booths were ready to ship and would go out the following week. Late the next week, having received no further information we reached out and were told they had a shortage of drivers, but it should go out the following week. They did not. Finally, in danger of missing our Grand Opening, we began making arrangements to have someone drive from Ohio to NJ to pick them up. In the end, we moved our Grand Opening and agreed to the normal shipping supposedly the following week. When we called the next week we were told that... wait for it... THE BOOTHS WERE NOT FINISHED! The vinyl was backordered and, in fact, they were not even done, despite having been told two weeks earlier they were ready to ship! We had to choose new vinyl and were promised delivery the following week. It's not over yet. When the freight company called to arrange delivery, we advised them that we needed liftgate service. No issue on the freight company's side. About 30 minutes later I get a call from these jokers looking for $75 for the liftgate! we spent $7000, got lied to repeatedly and moved our Grand Opening, but they now want our $75 before they can "Authorize the delivery." I told them that we deserved a refund for the issues we experienced and the person on the phone kept telling me that she would "not authorize the delivery" until I told her I was not going to expect any refund. Truly unbelievable. Basically she was telling me I was not allowed to feel that we deserved a refund. I explained to her that I can feel whatever I want and that they have no right to hold our items that we paid for. They lie, threaten and do not care about customer service once they have all your money up front! They do not compensate for your items coming WEEKS after they were supposed to and not as ordered (we had to select a different vinyl.) Run away and buy from another company that might actually value your business and not threaten to cancel your delivery over you mentioning that you think you are due a refund. If we ran our business like these people we wouldn't have a business anymore.”

Helpful Report

Posted 2 years ago

“This was one of the worst experiences in my 5 years of being a set decorator in the film business. I was given mis information - I paid for the merchandise and then was told it would not be ready for 3 weeks via email - I was then given the wrong merchandise and the wrong quantity of items - every person in customer service said something different- completely unprofessional. The warehouse does not communicate with the sales office - you would think they would be interested in working with the television industry - NEVER AGAIN! do not use this vendor - they cannot be trusted . Does not even deserve 1 star”

Helpful Report

Posted 2 years ago

“Absolutely terrible customer service from start to finish. Shipping was horrendous as well super late no communication and then got my order without eight table tops had to call three times to find out they were backordered a week later so have yet to hear anything called them back again she said she would check on it never got back with me...stay away...”

Helpful Report

Posted 2 years ago

Superior Seating is rated 4.6 based on 205 reviews